Humanitarian Response and Technical Team Leader

  • Location
    London, United Kingdom
  • Sector
    Non Profit
  • Experience
    Early Career / Mid Career
  • Apply by
  • Posted
    Jan 03

Position description

The post holder is a member of the Emergency Response Group (ERG) working as a member of the ERG Management Team and wider group staff on the vision, direction and delivery of our humanitarian mandate. The post holder will ensure capacity to respond quickly and effectively to new, ongoing emergencies and longer-term pieces of work in support the Global Operations and Support Team (GOST) and the three Regional Teams (Africa, Middle East and Asia, Latin & Central America) in the International Development Group (IDG). The post holder will be responsible for managing Emergency Response Team (ERT), planning, reporting of staff deployments and cost recovery. Support will also be provided across the wider organisation and in support of Caritas, key partners and strategic alliances. The post holder will also be regularly deployed to undertake keys pieces of work, to support county and regional teams.

The post holder is a member and Team Leader of CAFOD’s Emergency Response Team (ERT). The role will oversee the day to day and strategic management of the ERT. This role will provide both programme and operations support and management capacity to strengthen CAFOD’s ability to support countries in crisis. The role will help to ensure that countries that experience both sudden onset emergencies and chronic humanitarian situations have the capacity to develop and implement programmes that integrate recovery into on-going development efforts. The ERT ensures that high quality personnel are deployed quickly and effectively in response to new and ongoing emergencies and to provide additional support to Country Programs to continue to deliver quality programming. The post holder will be responsible for planning and deploying the pool of emergency response staff covering multiple and complex tasks. The position reports to the Head of the Emergency Response Group.

Key Responsibilities

Coordination of CAFOD’s Emergency Response Team

  • Manage CAFOD’s ERT global response capacity, ensuring capacities are effectively utilised and deployed to support Global Operations and Support Team (GOST) across programmes (this will most often involve shared management during deployments of staff);
  • Coordinate the activities of the emergency response team staff, through strategic work- planning, supportive supervision, and regular monitoring;
  • Guide the Emergency Response Team to ensure timely and quality delivery of its outputs as per the Terms of Reference from requesting countries;
  • Coordinate closely with CAFOD International Programmes and other relevant departments ensuring that the Emergency Response Team outputs are fully aligned with and build on the mandates, plans and experience of other parts of CAFOD;
  • Work with the relevant staff from Caritas sister agencies to ensure that CAFOD has the necessary capacity to meet the management, logistical and technical requirements of any humanitarian programme it undertakes;
  • Management of relevant staffing, grant and costs budgets;
  • Managing and reporting against cost recovery targets.

Support and technical assistance

  • Overseeing the provision of support to GOST and IDG Regional Teams to work with and alongside partners before, during and after a crisis;
  • As required providing short- and long-term technical assistance in the areas of programme management, WASH, protection/SADI;
  • Providing ‘’surge’ ERT support to gap fill and better support IDG as required and where required cover shortfalls in capacity;
  • Work in support of the Humanitarian Capacity Strengthening team;
  • Providing support and technical leadership in the areas of CASH, WASH, Protection and humanitarian innovation.

Emergency Response and Programme Quality

  • Lead, participate in and undertake missions, as required, for emergency assessment of areas affected by, or recovering from crises; programme design and planning; monitoring and evaluation, or accountability and protection mainstreaming support to CAFOD projects and programmes;
  • Provide strategic staffing to country offices to increase programme management support;
  • Deploy, if requested, through a CI mechanism, to a CI sister agency.

Strategy and Planning

  • Develop and manage CAFOD’s corporate, cross-organisation deployable capacity which will draw on skills and capacities from across the organisation to support capacity strengthening of partners;
  • Utilise and continuously improve the models of sharing capacities with Sciaf, Trocaire, Catholic Relief Services, Caritas Australia, Caritas Norway and other Caritas agencies as appropriate.

People Management

  • Hold responsibility for the overall management of the ERT comprising of nine staff and reporting to the Head of the Emergency Response Group;
  • Manage staff in the UK and various international locations, in accordance with CAFOD’s people management approach, and support their continual learning to ensure CAFOD can respond effectively to emergencies;
  • Provide leadership and support to those within direct line of responsibility; acting as a sounding board and holding them to account in areas under their responsibility, including their own line management responsibilities;
  • Enable and empower managers and staff within the region to achieve the maximum possible with the available resources, ensuring CAFOD’s organisational outcomes and management standards are achieved.


  • Work with Head of Emergency Response Group (ERG) and where necessary deputise on areas of external strategic engagement;
  • Ensure that CAFOD’s distinctive approach, rooted in the Catholic Community in England and Wales, is represented externally. In particular, the post holder will pro-actively engage where appropriate with UK and European networks and manage key areas of engagement (e.g. Caritas, ALNAP, Start Network);
  • Engage with counterparts in civil society organisations (particularly sister agencies), to promote humanitarian aid effectiveness, challenge models of working were appropriate, encourage consortia and multi-country approaches and prompt and support country/sub-regional-level initiatives.


Understanding our context

  • Actively supports CAFOD’s vision, mission and values and what we aim to achieve;
  • Commitment to and demonstrated experience of working with humanitarian standards and best practice (Humanitarian Charter, SPHERE and CHS, Red Cross and Red Crescent Code of Conduct).

Working together

  • Displays cultural, gender, religion, race, nationality and age sensitivity and adaptability;
  • Active commitment to promoting inclusion and diversity when interacting with others. Ability to establish effective working relations in a multicultural team environment;
  • Excellent staff management and supervisory skills;
  • Contribute effectively to teamwork: Ability to build strong collaborative relationships across CAFOD and externally.

Making change happen

  • Excellent analytical and organizational skills;
  • Promotes a knowledge sharing and learning culture in the office;
  • Excellent interpersonal skills;
  • Consistently approaches work with a positive, constructive attitude;
  • Focuses on impact and results for the client and responds positively to feedback;
  • Demonstrates strong oral and written communication skills;
  • Ability to lead and contribute to strategic planning, change processes, results-based management, work planning, and reporting;
  • Able to multitask and prioritise a range of activities to assist the effective delivery of programmes in complex environments.

Job-specific competencies

Technical skills and experience

  • University degree or equivalent in social sciences, management, international relations, human resources or other development-related field;
  • Proven expertise and understanding of emergency preparedness and response;
  • Substantial experience of progressively more responsibility in professional roles in international programmes;
  • Proven successes in working with partner organisations in the delivery of humanitarian programmes and capacity strengthening;
  • Able to travel for up to 4 weeks at a time several times a year sometimes at short notice;
  • Fluency in English and French, both verbally and in writing;
  • Humanitarian Leadership and Coordination;
  • High-level interpersonal and communications with the ability to effectively influence and liaise with key stakeholders on behalf of and in line with CAFOD’s principles;
  • Ability to quickly establish and maintain effective relationships to achieve results in short-timeframes;
  • The ability to work autonomously, be proactive and proven ability to work creatively, innovatively and effectively to make decisions with limited direct supervision;
  • Consistently approaches work with energy and a positive, constructive attitude;
  • Operating safely in a pressured and changing environment;
  • Proven experience in implementing security policy/protocols and ability to provide appropriate direction and support to team members in the event of a critical incident;
  • Demonstrated ability at being flexible and adaptable to changing situations;
  • The ability to remain calm while dealing with conflicting priorities and working under pressure.

Desirable Criteria

  • Working knowledge of another language will be an asset.

Application instructions

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