Department of Defence - Senior ICT Support Officer

Australian Government Department of Foreign Affairs and Trade
  • Location
    Washington, D.C.
  • Sector
  • Experience
    Mid Career
  • Apply by
  • Posted
    Mar 06

Position description

This is a locally engaged staff position at an overseas Australian Diplomatic Mission. 

As an Information Technology specialist, the position provides specialised Information Communication and Technology (ICT) services to Australian Defence Staff (Washington), technical level support and day-to-day network administration of all Defence Information Environment equipment. Responsibility includes both on the Defence Restricted Network and the Defence Secret Network located within the Embassy of Australia and across the North America Region (NAR). This position works directly to the LE6 ICT Support Manager administering the day-to-day operations of the Defence Information Technology team. 


We offer a competitive package of benefits which includes medical employer subsidised group insurance, dental insurance, vision care and an employer matched retirement plan. 
In addition, we offer 22 days recreation leave and 18 days sick leave each year (pro-rated for part time employment). The Embassy observes 14 public holidays each year. For further information - please use the link provided 



  • Formal ICT qualifications, preferably formal IT training and qualifications, ideally with a degree or similar.

  • Demonstrated prior responsibility for network administration or network administration experience and formal qualifications, with experience in administration of secure networks desirable.

  • In-depth knowledge of current networking hardware and operating systems in a mixed networked environment.

  • Sound knowledge of Wide Area Network systems, IP protocol and secure networks.

  • In-depth knowledge of current PC and related hardware and maintenance.

  • Demonstrated high level commitment to quality customer service, support and delivery.

  • Demonstrated ability to maintain and apply working knowledge of technical and regulatory

    changes within the government, both in Australian and in US environments

  • Strong oral, interpersonal and communication skills, including the ability to communicate

    effectively with hardware and software technical support personnel.

  • Strong client focus and a demonstrated capacity to deal with end-users of wide ranging

    ability in a timely and courteous manner.

  • Demonstrated ability to work autonomously without local technical direction, across time

          zones, and ensure accurate and quality service and advice without revision on own work and within the team.


  • Understanding of CIOG Policy and Procedures.

  • Prior experience working in ICT Support for CIOG or a contractor supporting CIOG.

  • Prior experience in having delivered effective results with limited direction.

  • Prior experience in having maintained personal and team effectiveness at work while

    ensuring objectives were set, prioritised, monitored and met.

Application instructions

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