Coordinator - International Liaison Services - Bilingual Spanish

Northwell Health
  • Location
    New York, New York
  • Sector
    Non Profit
  • Experience
    Early Career / Mid Career
  • Posted
    Jun 16

Position description

Responsible for marketing and patient experience outcomes in support of International Affairs departmental programs and initiatives. Oversees and navigates the entire patient experience for overseas patients and their families ensuring a smooth and positive experience from admitting to discharge

 

  • Creates and develops initial copy of marketing plan in support of International Affairs programs and initiatives.
  • Collaborates with marketing on recommendations to produce final marketing materials that support program objectives. 
  • Oversees the entire patient experience for overseas patients ensuring a smooth and positive experience from admitting to discharge.
  • Facilitates and coordinates the handling of complaints and grievances by providing updates/feedback to clinical and non clinical members.
  • Assesses and mitigates any negative patient experiences utilizing appropriate service recovery tools.
  • Compiles Press Ganey survey results. Analyzes data and makes recommendations on the improvement of service delivery and how to rectify negative experiences.
  • Maintains and updates department database of complaints and resolutions. Ensures data integrity.
  • Leads event and business development meetings regarding relationship strategy. Researches best practices and competitor programs for inclusion into International Affairs protocols and programs.
  • Works with patients, families, and visitors, providing information about available resources and assistance as needed.
  • Coordinates schedules, appointments, reservations and meetings in support of patient hospital stay.
  • Performs related duties as required.

 

*ADA Essential Functions

Qualifications

  • High School Diploma or equivalent, required. Bachelor’s degree, preferred.
  • Minimum of three (3) years related customer service experience, required. Hospitality and Healthcare experience, preferred.
  • Bilingual, including demonstrated foreign language proficiency required. Certified in Language, required.
  • Working knowledge of Microsoft Office Suite including Word, Excel and Power Point, required.
  • Demonstrated oral and written communication, and problem solving skills, required.

Application instructions

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