Enterprise Customer Success Manager

  • Location
    Washington, D.C.
  • Sector
  • Experience
    Mid Career / Advanced
  • Apply by
  • Posted
    Jun 25

Position description

We are seeking a highly motivated, goal-driven, and high-energy Enterprise Customer Success Manager (ECSM) with a proven history of owning enterprise client lifecycles from onboarding to adoption, contract renewal, and expansion of our commercial relationship. We are looking to augment our team with passionate people who are excited about joining an established “scale-up” to help shape and drive our future.

Enterprise Customer Success Managers help Sayari’s existing clients effectively leverage Sayari solutions, and deepen our relationships with client organizations. The ECSM plays a vital role in ensuring that our customer fully realizes a return on their investment in Sayari products by understanding our clients’ priorities, implementing workflow solutions, and continuously providing guidance throughout the customer’s journey. The ECSM role requires relationship management, continuous education, and a functional understanding of the global risk & compliance market (due diligence, financial crime compliance, and supply chain risk management). The ECSM collaborates with key stakeholders to ensure successful product adoption, minimize churn risk, and nurture opportunities to expand the relationships between Sayari and its clients. By transforming our clients’ business through user adoption of Sayari’s suite of solutions, the ECSM creates the conditions for optimal renewal and upsell growth.


Required Skills & Experience:

  • 5+ years of commercial experience in B2B consultative selling, preferably in a SaaS company with data, analytics, or business intelligence product offerings.
  • Experience facilitating customer meetings and presenting to an audience in a concise, inspirational, and convincing manner.
  • The ability to establish trusted advisor relationships with business decision-makers.
  • Strong project management, technical and problem-solving skills.

Helpful Skills & Experience:

  • Ability to be creative and think outside the box
  • Effective communication & presentation skills
  • Strong relationship building skills
  • Strong interpersonal skills and ability to‚Äč collaborate with people of diverse backgrounds

Application instructions

 We will only consider complete applications. Please fill out the form on our website in full to be considered.