Programmes and ​Operations Support Officer

Refugee Youth Service
  • Location
    Calais, France
  • Sector
    Non Profit
  • Experience
    Early Career / Mid Career
  • Posted
    Jul 23

Position description

Refugee Youth Service (RYS) was founded in Calais in 2016, where it created and ran a youth centre within the old Calais camp. Since then the project has expanded operations to Athens, Greece, where a youth centre supports young people aged 16 to 21 to restart and rebuild their lives

In northern France today, Refugee Youth Service works to provide minors with support on the ground in Calais and the surrounding areas. Efforts focus on facilitating minors access to child protection services, whilst aiding the development of supportive networks amongst the minors themselves. A program designed to help children develop individual coping strategies and self-protective mechanisms is also delivered. This service works to provide consistent support for the minors through a small team of trained personnel, taking preventative and proactive measures to best protect those who are unaccompanied, who have been displaced and who are currently not receiving their rights based on the United Nations’ Convention for the Rights of the Child (UNCRC).

Refugee Youth Service are looking for an experienced, motivated applicant ​who has excellent interpersonal skills, organisation and time management skills​.

Key Roles & Responsibilities

This role reflects the broad scope of the organisation. The applicant will be working across the administrative side of the organisation as well as in the field, working with the team to provide direct support to unaccompanied children. While the list below is not exhaustive it covers the key areas of the role:

● To comply with child safeguarding and data protection protocols in all communication streams.

● To manage data within the organisation, including ensuring it is collected and stored in an appropriate manner. Cleaning it and re-distributing it to relevant partners.

● To support the work being done by the child protection team through the handling of emails, making referrals to child protective services and liaising with local authorities.

● To support the monitoring and evaluation of the project by leading the collection of information from the team through weekly, monthly and quarterly reporting based on indicators from the project's logical framework.

● To support the development of our advocacy strategy via communication with our social media coordinator through our website, facebook, twitter and instagram. Our social media will be in line with our social media policy and prioritise the protection of the minors identities.

● To prepare emergency phones for minors and to make sure every team member has a functioning work phone

● To support RYS's commitment to equality and diversity, by reviewing data in order to improve equity of access to services

● To liaise with the youth team regularly to keep them informed of any developments and important observations of children in the field, in order that they be best supported by the team.

● To support financial management by managing receipts and expenses

● To work with the Outreach Specialist to prepare and run activities in the field with young people as needed:

○ Be a positive role model

○ Deliver activities on the ground

○ Support the daily tasks of the youth outreach model

○ Facilitate opportunities for activities to be youth-led


● Excellent time management and organisational skills

● Consistent working practices and a willingness to take initiative and work collaboratively onproblem solving

● Excellent written and spoken English and French

● Ability and willingness to work autonomously with minimal supervision in delivering high-quality work

● Good understanding of equal opportunities, cultural diversity and gender issues; commitment to apply relevant policies, and an unwavering commitment to the human rights of all people, irrespective of immigration status

● Enthusiastic about working in a culturally diverse team

● Capacity to work on content that may cause distress and/or an emotional response.

● Ability to work with sensitive material and content, applying the Data Protection Act 2018.

● An enhanced DBS check.


● Experience in report writing and grant proposals

● Experience of working well in a culturally diverse team

● A background in the humanitarian field, with administrative experience

● Experience working for or alongside NGOs or charities.

● Experience of working with youth-specific media content.

● An understanding of the contextual situation in northern France for minors who are unaccompanied and displaced.

Application instructions

Through a holistic approach to the individual’s wellbeing we support unaccompanied children and young people to re-start their lives where they are, or safely and legally reach an alternative destination that is in their better interests.

Interested applicants should submit a brief cover letter (max. 1 page) and a CV to [email protected] and [email protected]​. Please write ‘Programmes and Operations Support Officer’ in the subject line.

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