Onboarding Associate

Upwardly Global Inc.
  • Location
    New York, New York
  • Sector
    Non Profit
  • Experience
    Early Career
  • Posted
    Oct 06

Position description

Over the years, Upwardly Global has supported thousands of foreign-born, skilled job seekers in transitioning from poverty or exclusion to quality, thriving-wage careers through its customized program to integrating skilled immigrants into the US job market. Upwardly Global is a data-driven, innovative organization with a bold vision and a fearless spirit operating out of four major US markets and providing remote services to several parts of the country. It is unwavering in its commitment to a diverse and inclusive culture where every voice matters.

Position Overview  

Reporting to the Program Director, the Onboarding Associate is responsible for screening potential clients to determine if they meet our eligibility requirements and for onboarding clients once it is determined they are eligible for our program. In this role, the training support associate will manage a caseload of clients and will be responsible for delivering on assigned metrics for onboarding and conversion in to our training program.. This position will also provide input and feedback to the Program Director about the intake processes to ensure we are continually refining and improving our program intake process. This position can be full or part-time and when full-time will include office administration responsibilities.\Essential Duties & Responsibilities 

·      Successfully conduct and complete pre-screening calls to ensure potential candidates meet program entrance requirements

·      For job seekers who don’t meet our criteria, communicate in an empathetic manner and provide alternative resources if available

·      For job seekers who meet our criteria but are not yet fluent in English, communicate on-hold status and provide resources if available

·      Ensure that job seekers are able to access and understand weGlo resources and tools

·      Liaise with Regional Outreach Associates on program recruitment targets and needs

·      Maintain national standards re completeness of online application and associated data capture (i.e. profession category, household salary, etc)

·      Serve as a thoughtful and welcoming initial point of contact with participants

·      Responsible for accurate data entry in to the SalesForce

Qualifications

·      Bachelor’s Degree preferred

·      Knowledge of Salesforce database is a plus

·      Strong customer service, organizational, project management, and time management skills

·      A professional and resourceful style and ability to manage multiple priorities

·      Ability to work both independently without close oversight, but also a team player who will productively engage with others at varying levels of seniority within UpGlo

·      Ability to work a flexible schedule (hours may vary)

Work Environment/Physical Requirements

 

·      Must be available to work evening events and to occasionally work weekend sessions.

 

Application instructions

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