Nonprofit Salesforce Administrator and Data Analyst

The Fund for Global Human Rights
  • Location
    Washington, D.C.
  • Sector
    Non Profit
  • Experience
    Early Career / Mid Career
  • Posted
    Nov 02

Position description

The Fund for Global Human Rights is a leading supporter of on-the-ground human rights groups around the world. Dedicated to finding and funding the most effective human rights organizations in regions from Latin America to Africa to Southeast Asia, the Fund for Global Human Rights offers grants and facilitates technical support to ensure the long-term effectiveness and viability of front-line groups working in challenging conditions with scant resources. 

As an employer, we are deeply committed to the overall well-being of our staff. We offer 100 percent employer paid health benefits, generous paid leave, and flexible working options designed to meet the diverse needs of our globally based team members. For more information, please visit www.globalhumanrights.org

 

About the Role

This Salesforce Administrator and Data Analyst will perform a critical function: ensuring the integrity of revenue data in the Salesforce system, collecting and analyzing information, and providing regular reports to leadership to inform budgetary decisions. The Salesforce Administrator/Analyst will sit within the Development-Communications Department and will support teams that raise money from and engage in outreach with institutions as well as individuals. This position will very closely with colleagues in the Finance Department and will play a crucial role in strengthening the Fund’s workflows and systems integration.

Reports to:  Vice President for Development

Essential Functions and Specific Responsibilities: Where you will make the most impact

  • Maintain and enhance Salesforce CRM of donors, gifts, and supporters
  • Create database systems to calculate and analyze revenue and giving patterns
  • Oversee revenue projections in Salesforce, ensuring completeness and accuracy
  • Input secured grant and grant agreements into database against projections
  • Develop workflows to track pledges and payments in Salesforce
  • Create and produce Salesforce-generated revenue reports for Leadership Team and Board of Directors
  • Integrate Salesforce donor database with other systems, including those in Finance
  • Reconcile revenue and budget numbers with Finance
  • Segment and pull CRM donor lists for mailings, invitations, and other purposes
  • Develop, track, and analyze Key Performance Indicators for Development-Communications
  • Train staff on Salesforce and optimize user behavior
  • Ensure high performance of Salesforce systems and products and complete regular systems audit
  • Upgrade and configure Salesforce systems for effective integration
  • Ensure information security and privacy in collaboration with IT team
  • Build features in Salesforce utilizing tools such as Process Builder, Workflow, Custom Objects, and Formula Fields
  • Manage Salesforce roles, profiles, sharing rules, workflows, and groups
  • Perform routine database maintenance tasks, including diagnostic tests and duplicate entry cleansing.

Qualifications

  • Salesforce Certified Administrator or Salesforce Certified Advanced Administrator
  • Experience with the Nonprofit Success Pack/Nonprofit Cloud
  • 3 years of experience as a Salesforce Administrator in a similar environment
  • Extensive experience in the administration and maintenance of Salesforce systems
  • Experience in creating management reports from Salesforce
  • Experience in performing Salesforce upgrades and ensuring successful integration
  • Exceptional ability to create and maintain Salesforce databases
  • In-depth knowledge of Salesforce products and their functionalities
  • Proficiency in creating Salesforce profiles, allocating roles, and managing access
  • Knowledge of importing sales data and generating Salesforce reports
  • Ability to provide Salesforce training and end-user support.

Preferred Qualifications

  • A Bachelor's Degree in Computer Science
  • Experience with Engaging Networks or similar online donation system
  • Experience working in a non-profit organization

New York or Washington, DC location preferred. East Coast location acceptable.

 

1.     100% Employer paid platinum medical coverage for employee

2.     100% Employer paid dental coverage for employee

3.     50% shared vision coverage for employee

4.     Dependents’ premiums are at cost.

5.     Life Insurance and Accidental Death and Dismemberment at twice the annual salary

6.     5% employer retirement contribution after 1 year of service through TIAA CREF

7.     Leave

a.      20 days annual leave for first year (prorated based on hire date) and then 22 after 2 years and 25 after 6 years

b.     12 sick/well-being days,

c.      11 paid holidays

d.     1 floating holiday and

e.      2 personal days

f.       20 days of parental leave 

g.     Up to 3 months sabbatical after 7 years of service

8.     Flexible Spending Account for medical and dependent care

9.     HSA account if participating in a high deductible health plan.

10. Employee Assistance Program

Application instructions

Please be sure to indicate that you saw this position on Globaljobs.org