Senior Operations Officer

Friends of UNFPA, Inc.
  • Location
    New York, New York
  • Sector
    Non Profit
  • Experience
    Mid Career
  • Apply by
  • Posted
    Mar 16

Position description

Friends of UNFPA, established in 1998 and headquartered in New York City, is the US non-profit that supports the work of UNFPA, the lead United Nations agency for reproductive health and rights for all.  


Our vision is a world where the reproductive health, dignity, and rights of women and girls around the world are honored and effectively met in part through the leadership and work of UNFPA.   


Through our leadership, engagement, fundraising and partnership with UNFPA, we are becoming a powerful voice and influencer for the cause of global reproductive health care and rights within the United States, and delivering growing resources to UNFPA for their critical work. 


With an unswerving focus on maximizing financial resources for UNFPA, we aim to reach out to and mobilize American individuals, corporates, foundations, media, influencers, and faith & community groups. 


We advocate passionately for the work of UNFPA within the USA and showcase UNFPA’s remarkable achievements. And we give voice to, celebrate, empower and respect the women, girls and communities that we work to support. 


Under new leadership, Friends of UNFPA has developed an ambitious new strategy; aimed at raising $100m for UNFPA’s vital work by 2030. Working in close partnership with UNFPA we have exciting plans to build ambitious development, marketing and development programs. As part of that effort we are seeking to grow our team. 

POSITION SUMMARY: Senior Operations Officer 

As part of our ambitious growth plans we need to strengthen and develop our operational systems: across financial management, HR support, governance support, systems and policies, information management and technology provision. We work with highly valued supplier partners in delivering all of these functions – and need a senior experienced professional who will lead and coordinate our work in the critical operations space; whilst utilizing nimble and resource effective methodologies.  


Success in this position requires the ability to manage and coordinate multiple activity streams, work effectively with the FOU staff team and supplier partners, and drive nimble and simple solutions and improvements to our operations management. The successful candidate will not need to be an expert in charity governance, financial management, project management or technology – but they  

need to be comfortable and familiar with working effectively in all of these areas of delivery. Just as critically they will need to be a strong fit for the FOU team. We are a highly collaborative and mutually supportive team. This role requires someone who is efficient, collaborative, good-humored and flexible in attitude, and who is able to get the best from their working relationships through persuasion and positive engagement.  


Reporting to the Chief Executive, the Senior Operations Officer works closely with the FOU team, and the FOU Board and our suppliers. 


This position is full-time. The position is currently remote and home-based, as our offices in mid-town New York are currently closed due to the pandemic.  Once the pandemic context has passed, we will expect the successful candidate to primarily work out of our NY offices, (with some modest home working possible).  

This might be a job for you, if you: 

  • Are a practical and highly organized person, comfortable at multi-tasking, and managing multiple workstreams 
  • Have sound financial instincts & administrative skills – able to understand and manage the workflow of our core financial processes 
  • Have a strong working knowledge of how technology can support effective working, and in particular a good understanding of various software that supports good planning, office management and information management 
  • Experience of managing suppliers and supplier contracts 
  • Enjoy solving problems & developing smart nimble solutions  
  • Enjoy working collaboratively and being part of a small and dynamic team 
  • Feel a strong connection to & support for our cause – global reproductive health care and rights 


  • Human Resources: Operational responsibility for all human resources policy functions, including liaison with our 401k and health care providers, performance management systems, staff recruitment and induction planning, and the benchmarking and development of FOU staff policies and staff handbook. Establishing suitable safeguarding and staff duty of care policies, measures and resources. 
  • Information Management: work closely with senior colleagues & IT support to ensure our information management systems are effective, streamlined, and logically organized. 
  • Financial Processes: work with our financial management supplier and key staff to ensure all monthly critical tasks are effectively planned and delivered. In particular establishing systems & providing day-to-day support to ensure that the FOU team is managing banking, supplier payments, expenses & expense reporting promptly. 
  • Financial information coordination: responsibility for the annual and monthly cadence of FOU financial reporting – ensuring that updates, dashboards, key meetings and Board financial reports are timetabled and critical policy and system tasks are accomplished by appropriate colleagues & partners. 
  • Governance: working closely with senior staff to ensure the administrative management and support of our Trustee leadership. Manage the effective arrangement, recording, minuting and governance of Board and Committee meetings. 
  • Legal governance: lead on FOU’s annual state registration and charity/charity navigator reporting requirements.  Liase with FOU lawyers on key policy changes/governance questions. 
  • IT: work on a day-to-day basis with our IT supplier as lead POC identifying staff needs and supporting IT strategy developments. 
  • Supplier management: work with senior staff to ensure clarity & support for effective RFP processes, contract issuance and contract compliance. 
  • Perform other Operational-related duties and undertake key projects as needed. 


  • Strong planning and problem-solving skills; ability to manage multiple tasks simultaneously  
  • Ability to work and collaborate as part of a small team and maintain a collegiate attitude at all times; 
  • Minimum of five years’ experience in similar operational roles,  
  • Strong written and verbal communication skills,  
  • Strong financial skills and demonstrable understanding of standard financial management approaches/tools. 
  • Ability to set priorities, manage projects and meet deadlines; and demonstrate creative thinking, particularly as applied to operational challenges 
  • Experience and commitment to women's rights, reproductive health and rights and/or international affairs a strong plus; 
  • Knowledge of all Microsoft Office programs and Blackbaud Raiser's Edge or similar donor-management databases. 

Application instructions

Eligible candidates should submit a cover letter and resume by March 22, 2021, to Amanda Seller, CEO. Please reference “Senior Operations Officer” in the subject header. 

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