The Knowledge Manager role is responsible for expanding iDE’s ability to learn, adapt, and communicate, internally and externally, through the development of shared knowledge systems and practices. iDE is a highly decentralized ecosystem of over 1,200 staff who are passionate about innovation and entrepreneurship. Our culture of failing fast, reflecting, and sharing is fertile ground for innovation that can be accelerated and harnessed by a systems thinker. We’re seeking an experienced Knowledge Manager to take on this exciting challenge.
This role reports to the VP, Communications & Marketing, and collaborates with other headquarters departments and country offices.
ESSENTIAL DUTIES AND RESPONSIBILITIES include the following:
Knowledge Management and Organizational Learning -
Start with assessment of current knowledge management systems in place and build a roadmap toward more integrated systems with the highest possible adoption. Develop a Knowledge Management strategy. Consult with heads of departments and country offices to understand needs and barriers. Collaborate with key headquarters departments on identifying priorities and creative solutions.
Coach country office teams and headquarters teams in the skills they need to adopt new and current knowledge systems. Develop incentives for staff to contribute to knowledge management within their job function. Create tools that teams can use. Provide direct support or build capacity of program staff as needed.
Opportunities to deliver the Knowledge Management strategy may require new routines and spaces as well as focus on file management protocols, a learning platform, project management software, and a cross-organization library.
Support “Playbook to Thrive” which is our collective strategy to create an enabling environment for continuous innovation and improvement across iDE’s global footprint. Playbook is made up of numerous individual Plays selected by our Country Offices. The Knowledge Manager has a central role by capturing and archiving the results of individual Plays.
Communications and Projection of Thought Leadership -
As a member of the Communications & Marketing team, collaborate with team members to highlight the best stories and most exciting achievements and themes across the organization to be disseminated internally and externally. Create external knowledge products that share lessons learned from projects and programs.
Proactively engage all headquarters departments to collect and collate documentation on iDE’s thought leadership, evidence-based stories, and technical programming. Ensure information is accessible for business development and fundraising efforts. Identify opportunities for greater organizational learning, evidence base building, and thought leadership.
No staff supervisory responsibilities; occasional supervision of interns if the KM deems interns needed.
BEHAVIORS & COMPETENCIES
Relational: Can motivate and inspire people, understands incentives, and how to influence people
Analytical: Can create organizational systems, clear analytical thinker and strategist
Creative: Can develop training programs that engage people
Fluent in English, knowledge of another language is a plus
Bachelor’s Degree in international development or another relevant field
3-5 years of experience in knowledge management or other relevant role
Excellent verbal, intercultural and interpersonal communication skills
Clear, concise writing skills
Ability to execute day-to-day tasks and work independently
Good entrepreneurial work ethic and a desire to “get the job done”
Willingness to share own ideas with colleagues and partners at every level
Ability to prioritize and follow through effectively
Highly organized and capable of multitasking
Experience working in fast-paced environment and across multiple time zones and languages
Proven ability to meet deadlines
Highly detail oriented
Excellent problem-solving ability
Sense of humor and a can-do attitude
Enthusiastic with a sincere interest in the goals of the organization
Software Fluency Required:
Software Experience Preferred:
LANGUAGE/MATHEMATICAL AND REASONING SKILLS
Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations, write reports, business correspondence, and procedure manuals, to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.
Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimal, to Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.
Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
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