Under the direction of the Vice President, the Senior Operations Associate supports operations for the entire Strategy, Business Development & Partnerships unit. They provide support to operations management; planning, financial management and reporting; and organizational collaborating and learning. They ensure compliance with MSH policies and processes, particularly those associated with procurement of goods and services.
Operations Management (45%)
Provides technical and planning support for unit meetings, including team-building activities.
Administers team pulse survey twice a year and supports follow up.
Manages a roster of consultant proposal writers, proposal managers, reviewers, technical writers, and technical experts.
Works closely with the Vice President and senior management to coordinate new hire orientations and training plans.
Serves as liaison to MSH’s operations units.
Supports implementation of MSH’s Technology Roadmap within SBDP. Has primary responsibility for document management.
Supports DEI-related initiatives.
Planning, Financial Management & Reporting (30%)
Maintains the organizational business planning calendar for SBDP.
Supports the VP with developing mid-year and annual progress reports for MSH’s strategic plan. Maintains the MSH strategic plan scorecard.
Contributes to the development and monitoring of annual work plans, annual operating budgets, targets, and progress towards strategic priorities.
Coordinates proposal code and other requests with MSH’s finance team.
Supports preparations for quarterly MSH Leadership Team retreats.
Contributes to development of quarterly reports and other scorecard reports, as required.
Organizational Collaboration & Learning (25%)
Works with the Director, Pipeline and Proposal Management to maintain and document business development processes, guidelines, and tools.
Manages SBDP’s Ollie presence.
Works with the Director, Business Development Communications to draft internal and external win announcements.
Liaises with the Communications team regarding development and execution of annual strategic communications work plans in line with global strategy and priorities, and priority funders/ new funding opportunities.
Works with the SBDP senior management team to document and share ‘lessons learned’ and ‘best practices,’ and drive a culture of continuous process improvement
Coordinates training events.
Coordinates after action reviews for proposals and partnership engagements.
Represents SBDP at external events, as needed; takes and shares detailed notes.
Other duties as assigned.
Bachelor’s Degree or equivalent experience required
At least two years of related experience
Knowledge and Skills
Demonstrated ability to forecast, allocate, and manage resources for a business unit with direction.
Demonstrated ability to work productively with a cross-cultural team and foster a collaborative spirit, with a good sense of humor and the ability to create positive working relationships with colleagues.
Ability to initiate and organize work, to establish priorities in a fast-paced environment, and meet deadlines with attention to detail and quality
Strong knowledge of the Microsoft Office products including Word and PowerPoint required.
Demonstrated solid communications skills in English is required. French, Spanish, or Portuguese language skills preferred.
Ability to maintain confidentiality about sensitive personnel matters, including salary, is required.
Solution-oriented with a high sense of quality, attention to detail, accuracy, efficiency, and meeting tight deadlines.
Team player who is also able to work independently and handle competing priorities while maintaining consistent, quality performance standards.
Availability to travel domestically and internationally as needed up to 10%, keyboard use, pulling drawers, lifting papers <10 lbs
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