USPSC Response Operations Center Manager

USAID/BHA
  • Location
    Washington, D.C.
  • Sector
    Government
  • Experience
    Mid Career
  • Apply by
    Jul-22-2022
  • Posted
    Sep 24

Position description

Solicitation Number: 720BHA21R00084

ISSUANCE DATE: September 23, 2021

CLOSING DATE AND TIME: July 22, 2022, 12:00 P.M. Eastern Time 

SUBJECT: Solicitation for U.S. Personal Service Contractor (USPSC)

 

Dear Prospective Offerors:

The United States Government (USG), represented by the U.S. Agency for International Development (USAID) Office of Field and Response Operations (FARO), is seeking offers from qualified U.S. citizens to provide personal service as a Response Operations Center Manager (OCM) under a United States Personal Services Contract (USPSC), as described in the solicitation.

Submittals must be in accordance with the attached information at the place and time specified. Offerors interested in applying for this position MUST submit the following materials:

1. Complete resume. In order to fully evaluate your offer, your resume must include:

(a) Paid and non-paid experience, job title, location(s), dates held (month/year), and hours worked per week for each position. Any experience that does not include dates (month/year), locations, and hours per week will not be counted towards meeting the solicitation requirements.

(b) Specific duties performed that fully detail the level and complexity of the work.

(c) Education and any other qualifications including job-related training courses, job-related skills, or job-related honors, awards or accomplishments. Failure to identify an academic discipline will result in disqualification.

(d) U.S. Citizenship

(e) Optional:  How did you hear about this opportunity? (SAM.gov, BHA Jobs, Career Fair, etc.).

Your resume must contain sufficient information to make a valid determination that you fully meet the experience requirements as stated in this solicitation for each grade level(s) for which you are applying. This information must be clearly identified in your resume. Failure to provide information sufficient to determine your qualifications for the position will result in loss of full consideration.

2. USPSC Offeror form AID 309-2. Offerors are required to complete sections A through I. This form must be physically signed. Electronic signatures will not be accepted. AID 309-2 is available at http://www.usaid.gov/forms.

NOTE REGARDING DATA UNIVERSAL NUMBERING SYSTEM (DUNS) NUMBERS AND THE SYSTEM FOR AWARD MANAGEMENT

All USPSCs with a place of performance in the United States are required to have a Data Universal Numbering System (DUNS) number and be registered in the System for Award Management (SAM) database prior to receiving an award. You will be disqualified if you either fail to comply with this requirement or if your name appears on the excluded parties list.  The selectee will be provided with guidance regarding this registration.

NOTE: As of March 28, 2018, all new SAM.gov entity registrations will now require a signed notarized letter identifying the authorized Entity administrator for the entity associated with the DUNS number. Additional information on the format of the notarized letter and where to submit can be found via the below Federal Service Desk link:

https://www.fsd.gov/fsd-gov/answer.do?sysparm_kbid=d2e67885db0d5f00b3257d321f96194b&sysparm_search=kb0013183

Offerors can expect to receive a confirmation email when offer materials have been received. Offerors should retain for their records copies of all enclosures which accompany their offers. Your complete resume must be emailed to:

FARO Recruitment Team

E-Mail Address: [email protected]

Website: www.BHAjobs.net

Any questions on this solicitation may be directed to the FARO Recruitment Team via the information provided above.

Sincerely,

Sonja Stroud-Gooden

Contracting Officer

 

DUTIES AND RESPONSIBILITIES

As a member of the ROCT the Response OCM will lead and coordinate the preparation, scheduling, use, and maintenance of BHA’s operations centers utilized during disaster responses of varying complexity. These operations centers are capable of RMTs of various sizes and complexities, and include items such as video-teleconferencing systems, audio-video systems, classified information (ClassNet) systems, and other office supplies and equipment. In addition to Operation Center Management, the OCM will manage and coordinate BHA’s duty officer portfolio, uniform, and equipment portfolio, and serve as Unit Security Officer.

The duties and responsibilities include:

At the GS-11 Equivalent Level

  • Provide daily administrative and operational support for the ROCT.
  • Assist senior staff as needed on operational systems and processes, including developing and maintaining standard operating procedures for administrative support for the ROCT.
  • Coordinate with relevant staff to define training requirements and assist in the preparation of training materials for staff.
  • Provide information for recurring bureau and agency reports as well as assist in responding to requests for information and taskers.
  • Assist in maintaining ROCT resources and source documents.
  • Assist with the orientation of new ROCT personnel and keep informed of changes to the administrative, financial, technical, operational, and training requirements of BHA.
  • Assist team members in coordinating support before and during large disaster operations, training sessions, conferences, and other large-scale operations or projects.
  • Maintain a professional demeanor during all interactions and maintain a customer-service approach while working to resolve any issues.
  • Review and appropriately archive documents and files in accordance with Agency policies.
  • Use Microsoft Office and Google applications to include Excel, Word, Sheets, Docs, Slides, and PowerPoint among others to prepare documents, correspondence, spreadsheets, reports, etc.
  • Attend team, office, and other meetings as assigned by the Team Leader and, when necessary, prepare summaries of these meetings.
  • Serve, as needed, as ROCT/R2D representative on technical evaluation panels for BHA solicitations including USPSCs.
  • Serve as the BHA after-hours Duty Officer on a rotational basis, for approximately one week every six months.
  • Serve as technical expert for Duty Officers, briefing on procedures and resolving problems for others serving as Duty Officer
  • Available for rotational on-call periods as point of contract for ROCT in the event of an after hours disaster activation.
  • Serve as alternate Unit Security Officer performing as a technical expert on handling classified information, storage, and destruction.
  • Facilitate scheduled and impromptu tours of facilities with the ability to explain the Response Management System (RMS) to various audiences.
  • Resolve minor facility and IT issues and elevate issues to appropriate contacts when necessary. Validate issues have been resolved and follow up on unresolved issues.
  • Brief RMT members on Operation Center facilities, equipment, and emergency procedures.
  • Regulate and assist with facility access.
  • As needed, serve as a member of the Washington-based RMTs which provide services and support to DARTs deployed in response to disasters. The duties on RMTs will be varied. RMT service is not a core requirement or expectation, but occasional RMT activations are possible.
  • As needed, serve on DARTs which would involve deployment overseas for an extended period. DART service is not a core requirement, but occasional deployments are possible.
  • As needed, may serve on temporary detail within the Bureau. Duties performed while on detail will be aligned with the Team’s existing duties and responsibilities as well as directly related to the scope of work provided.
  • Become certified and serve as an Agreement Officer’s Representative/Contracting Officer’s Representative (AOR/COR), as assigned. The AOR/COR provides financial and programmatic oversight of all aspects of managing the agreement or contract; this includes but is not limited to reviewing invoices, requests for approvals, program/project deliverables (i.e., work plans, annual reports, month status reports), travel requests, key personnel requests, and financial/budget reports. They are responsible for drafting and submitting the annual contractor performance evaluation in Contract/Assistance Performance Assessment Review System. They prepare and review contract/assistance modifications documentation and assist the Contracting/Agreement Officer to ensure performance is compliant with the terms and conditions of the contract/agreement, the FAR, and USAID policy. AOR/CORs are responsible for all related requirements set forth in the COR designation letter and the AOR designation letter.
  • Consistently model behaviors that demonstrate a commitment to building and maintaining a non-hostile work environment free of discrimination, bias, unfairness, exclusion, offensive behaviors, and harassment of any kind.
  • Actively participate in diversity and harassment training opportunities, brown bag sessions or focus group discussions, and workforce diversity initiatives/activities focused on helping to improve the organizational culture.
  • Ensure staff attends trainings related to harassment, discrimination, sexual abuse/ exploitation, and keep staff abreast of updates to policies, processes, and guidelines. Encourage staff participation in initiatives/programs that promote diversity and combat harassment in the workplace.
  • Demonstrate consistent accountability for adherence to and knowledge of laws, executive orders, and USAID’s policies which prohibit Equal Employment Opportunity (EEO) and non-EEO infringements as well as the Agency’s zero tolerance for sexual misconduct, including harassment, exploitation, and abuse of any kind.
  • Ensure that conduct is not inappropriate or offensive to others by responsibly and intentionally creating a culture of civility and respect whereby both managers and employees are expected to behave professionally at all times.
  • Hold self and others accountable for adhering to a zero-tolerance policy for harassment of any form, bullying or any other prohibited behaviors and report objectionable conduct.
  • Assist staff in understanding the value of differing perspectives, cultural norms, and gender in the work environment.

At the GS-12 Equivalent Level

At this grade level, (if the PSC is promoted during contract performance) the OCM has demonstrated satisfactory competence in the duties and responsibilities described above in the GS-11 duties and responsibilities. He/she will perform the above listed duties including the following duties below:

  • Validate emergency plans and procedures.
  • Manage BHAs uniform and equipment portfolio. Receiving, stocking, shipping, and distributing supplies as needed. Resolving customer service issues. Complete international shipments, including customs forms.
  • Coordinate the orientation of new ROCT staff and keep them informed of changes to the administrative, financial, technical, operational, and training requirements of BHA.
  • Coordinate and participate in the scheduling, organizing, and execution of meetings, conferences, and off-site events, including the management of calendar invitations, phone bridge lines, video conference calls, agendas, room reservations, and note taking.
  • Coordinate responses to information requests related to operation centers and response activities.
  • Coordinate the routing of various documents and memos through the approval chain, following up on pending details and ensuring deadlines are met.
  • Develop proficiency in basic budgetary and financial management concepts, including principles of appropriations law, funds control violations, and pertinent USAID budgetary or financial policies.
  • Facilitate regular team meetings and brief team members on current issues, priorities of work, and scheduling.
  • Assist with the preparation of the ROCT annual budget.
  • Review and recommend budgets for prospective and existing ROCT portfolios.
  • Provide functional training and onboarding support to senior colleagues on ROCT/R2D systems and standard operating procedures.

At the GS-13 Equivalent Level

At this grade level, (if the PSC is promoted during contract performance) the OCM has demonstrated satisfactory competence in the duties and responsibilities described above in the GS-11 and GS-12 duties and responsibilities. He/she will perform the above listed duties including the following duties below:

  • Serve as Acting ROCT Lead in absence of Team Lead, supervising the work assignments of the team.
  • Represent ROCT and R2D in meetings with stakeholders discussing operational priorities, objectives, progress, results, and challenges.
  • Represent BHA on International Early Recovery, Risk Reduction, and Resilience programs including presenting training and facilitating exercises for host governments (may include international site visits).
  • Attend office-wide coordination meetings as ROCT/R2D’s point of contact in the area of responsibility and ensure ROCT/R2D interests and priorities are clearly articulated.
  • Participate in interagency and stakeholder-wide meetings as assigned by the Team Leader.
  • Represent ROCT/R2D interests to external stakeholders such as IT support contractors.

SUPERVISORY RELATIONSHIP:

The USPSC will take direction from and report to the ROCT Leader or his/her designee.

SUPERVISORY CONTROLS:

For GS-11 Equivalent: Supervisor sets overall objectives and resources available and works with the USPSC to develop deadlines, work to be done, and methodology. The USPSC is responsible for carrying out assignments and consults with the supervisor for policy interpretations.

For GS-12 Equivalent and GS-13 Equivalent: Supervisor sets overall objectives and resources available. The USPSC consults with the supervisor to develop deadlines, projects, and work to be done. The USPSC is responsible for planning and carrying out assignments. The USPSC is responsible for planning approaches or methodology to be used in carrying out assignments.

PHYSICAL DEMANDS

The work is generally sedentary and does not pose undue physical demands. During deployment on DARTs (if required), and during site visits, there may be some additional physical exertion including long periods of standing, walking over rough terrain, or carrying of moderately heavy items (less than 50 pounds).

WORK ENVIRONMENT

Work is primarily performed in an office setting. During deployment on DARTs (if required), and during site visits, the work may additionally involve special safety and/or security precautions, wearing of protective equipment, and exposure to severe weather conditions.

START DATE: Immediately, once necessary clearances are obtained.

Qualifications

EDUCATION/EXPERIENCE REQUIRED FOR THIS POSITION

(Determines basic eligibility for the position. Offerors who do not meet all of the education and experience factors are considered NOT qualified for the position.)

For the GS-11 Equivalent Level

High School Diploma and at least seven (7) years of progressively responsible experience working in government, a large organization, or a business setting, with responsibilities related to incident management, IT, customer service, emergency management, business administration, human resources, communications, event planning, international relations, humanitarian assistance, international development, or a related field.

OR

Bachelor's degree plus three (3) years of experience working in a pertinent field, including, but not limited to: incident management, IT, customer service, emergency management, business administration, human resources, communications, event planning, international relations, humanitarian assistance, international development, or a related field.

OR

Master’s degree plus two (2) years of experience working in a pertinent field, including, but not limited to: incident management, information technology, customer service, emergency management, business administration, human resources, communications, event planning, international relations, humanitarian assistance, international development, or a related field.

For the GS-12 Equivalent Level

High School Diploma and at least nine (9) years of progressively responsible experience working in government, a large organization, or a business setting, with responsibilities related to incident management, IT, customer service, emergency management, business administration, human resources, communications, event planning, international relations, humanitarian assistance, international development, or a related field.

OR

Bachelor's degree plus five (5) years of experience working in a pertinent field, including, but not limited to: incident management, IT, customer service, emergency management, business administration, human resources, communications, event planning, international relations, humanitarian assistance, international development, or a related field.

OR

Master’s degree plus four (4) years of experience working in a pertinent field including, but not limited to: incident management, IT, customer service, emergency management, business administration, human resources, communications, event planning, international relations, humanitarian assistance, international development, or a related field.

For the GS-13 Equivalent Level

High School Diploma and at least eleven (11) years of progressively responsible experience working in government, a large organization, or a business setting, with responsibilities related to incident management, IT, customer service, emergency management, business administration, human resources, communications, event planning, international relations, humanitarian assistance, international development, or a related field.

OR

Bachelor's degree plus seven (7) years of experience working in a pertinent field, including, but not limited to: incident management, information technology, customer service, emergency management, business administration, human resources, communications, event planning, international relations, humanitarian assistance, international development, or a related field.

OR

Master’s degree plus five (5) years of experience working in a pertinent field, including, but not limited to: incident management, information technology, customer service, emergency management, business administration, human resources, communications, event planning, international relations, humanitarian assistance, international development, or a related field.

Application instructions

IV. SUBMITTING AN OFFER

Offers must be received by the closing date and time at the address specified in the cover letter.

Qualified individuals are required to submit:

  1. Complete resume. In order to fully evaluate your offer, your resume must include:

(a) Paid and non-paid experience, job title, location(s), dates held (month/year), and hours worked per week for each position. Any experience that does not include dates (month/year), locations, and hours per week will not be counted towards meeting the solicitation requirements.

(b) Specific duties performed that fully detail the level and complexity of the work.

(c) Education and any other qualifications including job-related training courses, job-related skills, or job-related honors, awards or accomplishments. Failure to identify an academic discipline will result in disqualification.

(d) U.S. Citizenship

(e) Optional:  How did you hear about this opportunity? (beta.SAM.gov, BHA Jobs, Career Fair, etc.).

Your resume must contain sufficient information to make a valid determination that you fully meet the experience requirements as stated in this solicitation for each grade level(s) for which you are applying. This information must be clearly identified in your resume.  Failure to provide information sufficient to determine your qualifications for the position will result in loss of full consideration. 

  1. USPSC Offeror form AID 309-2. Offerors are required to complete sections A through I. This form must be physically signed. Electronic signatures will not be accepted. AID 309-2 is available at http://www.usaid.gov/forms. 

Additional documents submitted will not be accepted.

By submitting your offer materials, you certify that all of the information on and attached to the offer is true, correct, complete, and made in good faith. You agree to allow all information on and attached to the offer to be investigated. False or fraudulent information on or attached to your offer may result in you being eliminated from consideration for this position, or being terminated after award, and may be punishable by fine or imprisonment.

To ensure consideration of offers for the intended position, please reference the solicitation number on your offer, and as the subject line in any email.

DOCUMENT SUBMITTALS

Via email: [email protected]