Academic Advisor

Johns Hopkins University
  • Location
    Baltimore, Maryland
  • Sector
    Education
  • Experience
    Mid Career
  • Posted
    Apr 28

Position description

We are seeking an Academic Advisor who will report to the Director of Academic Services. This position is primarily responsible for academic advising of students in the two-year, full-time Master of Arts in International Relations degrees and may assist with advising needs in other degree programs. As a primary point of contact for student inquiries, the person will be responsible for accurately conveying degree and program information and school policies via in-person interactions, over the phone, email, and by other electronic means. The person will maintain thorough written records and will coordinate with administrative offices to assist in student success. 

Specific Duties & Responsibilities: 
Student Advising - 75% 

Serve as an academic advisor to a large caseload of MAIR students and other degree populations as needed 
Advise students on academic policies, registration procedures, and course selection 
Assist students in successfully progressing with and completing their academic program and degree requirements 
Keep students apprised of add/drop, audit, and withdrawal deadlines, procedures, and requirements 
Understand, convey, and help uphold all academic regulations and policies 
Meet with students to develop success strategies (e.g. time management, study skills, and learning and academic strategies) 
Counsel students in using and understanding academic advising tools such as degree audit, SIS self-service, the student portal, and academic advising tools and technologies 
Make recommendations regarding course load and progression toward satisfactory progress 
Communicate regularly with assigned students via email, text, or other medium to check-in, encourage and track progress 
Coordinate enrollment and course exceptions requested by faculty or academic programs and ensure they meet the curricular requirements 

Academic Records Maintenance - 10% 

Maintain accurate and complete written records pertaining to student interaction 
Monitor advising group inbox and respond to general and specific inquiries in a timely manner; redirect or escalate issues as needed 
Support the backend of the Degree Audit system through updates and maintenance 
Collaborate with other offices to resolve administrative issues related to academic records as they relate to student's academic progress 
Develop additional advising resources to support the office 

Liase With Other Administrative Offices - 10% 

Work with the Office of Admissions, Office of Global Careers, Office of Student Life and other administrative offices to gather information on student status and, as needed, collaborate on potential solutions for student issues 
Ensure these offices understand current program requirements and remain aware of curricular and course changes 
Partner with faculty to keep them informed of student progress or academic issues 

Other Duties as Assigned - 5% 

Assist in other functions necessary to the operation of the Office of Academic Affairs as related the MA student success and satisfaction. 

Minimum Qualifications (Mandatory): 
Master's Degree in Higher Education, Counseling or related field required. 
Three years of related experience required, preferably in a university and/or educational environment counseling and advising graduate or professional students 
Prior experience working in a higher education environment preferred 
Prior experience working in collaboration with Registrar, Admissions, Financial Aid, Student Affairs and Career Services preferred 
Exceptional office management skills including delegation, time management, attention to detail and organizational skills 
 

  • Applicants who do not meet the posted requirements but are completing their final academic semester/quarter will be considered eligible for employment and may be asked to provide additional information confirming their academic completion date.

Special Knowledge, Skills & Abilities: 
Excellent oral communication skills with the ability to effectively interact with students, faculty and all levels of administration and of diverse cultures 
Excellent written communication skills, including experience in editing, writing, proposal and report preparation 
Demonstrated ability to connect and build rapport with other service-oriented, technical and operational teams 
Ability to adapt to new and rapidly changing situations 
Ability to handle sensitive and personal student issues 
The individual must be able to command authority and will work with adult populations 

Notes: 
No relocation expenses . 
Please provide a cover letter with your application submission . 

Classified Title: Academic Advisor 
Role/Level/Range: ACRP/04/MD 
Starting Salary Range: Commensurate with experience 
Employee group: Full Time 
Schedule: M-F; 9am - 5pm 
Exempt Status: Exempt 
Location: JHU at SAIS - Washington, DC 
Department name: Academic Affairs 
Personnel area: SAIS 

The successful candidate(s) for this position will be subject to a pre-employment background check. 

If you are interested in applying for employment with The Johns Hopkins University and require special assistance or accommodation during any part of the pre-employment process, please contact the Talent Acquisition Office at [email protected] . For TTY users, call via Maryland Relay or dial 711. 

Johns Hopkins has mandated COVID-19 and influenza vaccines, as applicable. Exceptions to the COVID and flu vaccine requirements may be provided to individuals for religious beliefs or medical reasons. Requests for an exception must be submitted to the JHU vaccination registry. For additional information, applicants for SOM positions should visit https://www.hopkinsmedicine.org/coronavirus/covid-19-vaccine/ and all other JHU applicants should visit https://covidinfo.jhu.edu/health-safety/covid-vaccination-information/ . 

The following additional provisions may apply, depending on campus. Your recruiter will advise accordingly. 

The pre-employment physical for positions in clinical areas, laboratories, working with research subjects, or involving community contact requires documentation of immune status against Rubella (German measles), Rubeola (Measles), Mumps, Varicella (chickenpox), Hepatitis B and documentation of having received the Tdap (Tetanus, diphtheria, pertussis) vaccination. This may include documentation of having two (2) MMR vaccines; two (2) Varicella vaccines; or antibody status to these diseases from laboratory testing. Blood tests for immunities to these diseases are ordinarily included in the pre-employment physical exam except for those employees who provide results of blood tests or immunization documentation from their own health care providers. Any vaccinations required for these diseases will be given at no cost in our Occupational Health office. 

Application instructions

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