We are seeking an Academic Advisor who will report to the Director of Academic Services. This position is primarily responsible for academic advising of students in the two-year, full-time Master of Arts in International Relations degrees and may assist with advising needs in other degree programs. As a primary point of contact for student inquiries, the person will be responsible for accurately conveying degree and program information and school policies via in-person interactions, over the phone, email, and by other electronic means. The person will maintain thorough written records and will coordinate with administrative offices to assist in student success.
Specific Duties & Responsibilities:
Student Advising - 75%
Serve as an academic advisor to a large caseload of MAIR students and other degree populations as needed
Advise students on academic policies, registration procedures, and course selection
Assist students in successfully progressing with and completing their academic program and degree requirements
Keep students apprised of add/drop, audit, and withdrawal deadlines, procedures, and requirements
Understand, convey, and help uphold all academic regulations and policies
Meet with students to develop success strategies (e.g. time management, study skills, and learning and academic strategies)
Counsel students in using and understanding academic advising tools such as degree audit, SIS self-service, the student portal, and academic advising tools and technologies
Make recommendations regarding course load and progression toward satisfactory progress
Communicate regularly with assigned students via email, text, or other medium to check-in, encourage and track progress
Coordinate enrollment and course exceptions requested by faculty or academic programs and ensure they meet the curricular requirements
Academic Records Maintenance - 10%
Maintain accurate and complete written records pertaining to student interaction
Monitor advising group inbox and respond to general and specific inquiries in a timely manner; redirect or escalate issues as needed
Support the backend of the Degree Audit system through updates and maintenance
Collaborate with other offices to resolve administrative issues related to academic records as they relate to student's academic progress
Develop additional advising resources to support the office
Liase With Other Administrative Offices - 10%
Work with the Office of Admissions, Office of Global Careers, Office of Student Life and other administrative offices to gather information on student status and, as needed, collaborate on potential solutions for student issues
Ensure these offices understand current program requirements and remain aware of curricular and course changes
Partner with faculty to keep them informed of student progress or academic issues
Other Duties as Assigned - 5%
Assist in other functions necessary to the operation of the Office of Academic Affairs as related the MA student success and satisfaction.
Minimum Qualifications (Mandatory):
Master's Degree in Higher Education, Counseling or related field required.
Three years of related experience required, preferably in a university and/or educational environment counseling and advising graduate or professional students
Prior experience working in a higher education environment preferred
Prior experience working in collaboration with Registrar, Admissions, Financial Aid, Student Affairs and Career Services preferred
Exceptional office management skills including delegation, time management, attention to detail and organizational skills
Special Knowledge, Skills & Abilities:
Excellent oral communication skills with the ability to effectively interact with students, faculty and all levels of administration and of diverse cultures
Excellent written communication skills, including experience in editing, writing, proposal and report preparation
Demonstrated ability to connect and build rapport with other service-oriented, technical and operational teams
Ability to adapt to new and rapidly changing situations
Ability to handle sensitive and personal student issues
The individual must be able to command authority and will work with adult populations
No relocation expenses .
Please provide a cover letter with your application submission .
Classified Title: Academic Advisor
Starting Salary Range: Commensurate with experience
Employee group: Full Time
Schedule: M-F; 9am - 5pm
Exempt Status: Exempt
Location: JHU at SAIS - Washington, DC
Department name: Academic Affairs
Personnel area: SAIS
The successful candidate(s) for this position will be subject to a pre-employment background check.
If you are interested in applying for employment with The Johns Hopkins University and require special assistance or accommodation during any part of the pre-employment process, please contact the Talent Acquisition Office at [email protected] . For TTY users, call via Maryland Relay or dial 711.
Johns Hopkins has mandated COVID-19 and influenza vaccines, as applicable. Exceptions to the COVID and flu vaccine requirements may be provided to individuals for religious beliefs or medical reasons. Requests for an exception must be submitted to the JHU vaccination registry. For additional information, applicants for SOM positions should visit https://www.hopkinsmedicine.org/coronavirus/covid-19-vaccine/ and all other JHU applicants should visit https://covidinfo.jhu.edu/health-safety/covid-vaccination-information/ .
The following additional provisions may apply, depending on campus. Your recruiter will advise accordingly.
The pre-employment physical for positions in clinical areas, laboratories, working with research subjects, or involving community contact requires documentation of immune status against Rubella (German measles), Rubeola (Measles), Mumps, Varicella (chickenpox), Hepatitis B and documentation of having received the Tdap (Tetanus, diphtheria, pertussis) vaccination. This may include documentation of having two (2) MMR vaccines; two (2) Varicella vaccines; or antibody status to these diseases from laboratory testing. Blood tests for immunities to these diseases are ordinarily included in the pre-employment physical exam except for those employees who provide results of blood tests or immunization documentation from their own health care providers. Any vaccinations required for these diseases will be given at no cost in our Occupational Health office.
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