Position description
The CEO is a subsidiary of the International Rescue Committee and a non-profit financial institution that offers accessible, small-dollar consumer and microenterprise loans primarily to refugees, immigrants, and other traditionally financially excluded communities. Our unique approach involves embedding our lending services within social service programs offered by community-based organizations. Through partnership with trusted local entities, we aim to empower hard-to-reach, financially vulnerable refugee and immigrant families.
The Program Officer, Partnerships is a new full-time remote position based anywhere in the U.S., with primary responsibility for recruitment and vetting of potential partners as well as ongoing relationship management and support. The position will play a crucial role in expanding our network of partners through our unique ‘Lending as a Service’ approach. The Program Officer, Partnerships will work closely with new and existing community-based partners, social service providers and other stakeholders to build strong relationships and facilitate seamless communication and learning.
Major Responsibilities:
Partner Development
- Identify and cultivate leads for potential partner organizations.
- Collaborate with the business development team to develop tools to assess suitability of prospective partners.
- Conduct vetting and due diligence of partners and support the partner capacity assessment process.
- Conduct outreach, including representing CEO at conferences and other relevant industry convenings, to attract quality partners.
- Lead partnership launch, review and closing meetings.
Tailored Solutions
- Work closely with partners to understand their unique needs and challenges.
- In consultation with key internal stakeholders, recommend existing solutions or develop customized lending solutions that align with partner goals and client barriers.
- Support in ongoing analysis of data, impact, reporting and performance of tailored solutions.
Onboarding and Ongoing Support
- Guide new partners through the CEO onboarding process; work with partners and internal CEO teams to deliver timely trainings to new partners or on new products.
- Serve as the primary point of contact for partners and as a bridge between partners and internal stakeholders.
- Address partners’ general questions related to lending services, eligibility criteria, and application procedures.
- Manage contract renewals and maintain comprehensive files for all partners, from initial vetting through agreement closeout.
Information Exchange & Reporting
- Facilitate ongoing communication between CEO and partner organizations, including monthly portfolio performance and deployment reports.
- Share and capture updates, success stories, and relevant information with and from partners.
- Gather feedback from partners, summarize and share with relevant CEO stakeholders and vice versa.
- Support in the management of donor relationships, preparation of reports and other related duties.
Qualifications
- At least 3 years of experience in financial inclusion, credit education, financial coaching or other related social service programs aimed at improving the financial health of economically vulnerable populations
- At least 2 years of experience managing non-profit partnerships and/or donor relationships
- Proven track record of establishing new, sustained partnerships and/or donor relationships
- Must have demonstrated presentation and public speaking skills including development of pitch decks and presenting to diverse types of audiences
- Prior professional experience in lending, loan servicing or other related field in a diverse, multicultural setting
- Experience with non-profit sources of funding and common budgetary and programmatic challenges faced by community-based organizations
- Strong written professional communication skills
- Experience with ZenDesk or other CRM a plus
- Solid organizational skills: detail-oriented, ability to multi-task, set priorities, and meet deadlines
- Ability to work independently, be flexible and work well under pressure in a fast-paced team environment
- Excellent communication, analysis and negotiation skill, availability to work with a variety of stakeholders
- Good interpersonal skills: ability to work effectively in a multi-cultural environment
- Solid Computer skills: MS Word, Excel, other financial related software strongly preferred
Application instructions
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