Development Operations Manager, Animal Protection Nonprofit

Position description

The Humane League (THL) is a global nonprofit ending the abuse of animals raised for food. THL fosters a high-energy culture of teamwork and mission-driven problem solving, and we have earned recognition as Top Charity from Animal Charity Evaluators for all of their rating periods. Over the past few years, we’ve grown to a staff of 100+ talented individuals dispersed across the country and around the world. At THL, how animals are treated in the food system is at the forefront of our everyday work. As such, many of our staff are vegan by personal choice, and all of our THL-hosted events offer fully vegan menus. We welcome all mission-aligned candidates to apply, no matter where you are in your journey to end the abuse of animals raised for food.

YOUR OPPORTUNITY

The Development Operations Manager is responsible for managing the data services area within THL’s Development department. You will set the operational standards for the team by ensuring the quality and integrity of THL’s donor database, creating and documenting policies and procedures, and empowering the team to make data-informed decisions. You will play a key role in short- and long-range planning for the database, gift processing, and data analysis and reporting.

Your work will help THL meet its fundraising goals by providing data insights to the Development department and by contributing directly to the excellent stewardship of our donors. We want you because you are an organized, detail-oriented individual who works well independently as well as collaboratively. You bring excellent technical, communication, and problem solving skills to this role. This position reports directly to the Associate Director of Donor Care.

This is a full-time, remote position. This position requires domestic and international travel, equivalent to 2 or more trips per year.

This position is based in the United States. The successful candidate must be authorized to work in the United States.

We will be holding a webinar on Tuesday, February 4th at 3:00pm PT/4:00pm MT/5:00pm CT/6:00pm ET for you to find out more about the role and ask any questions you may have. The webinar will be hosted by Rebecca Coleman Lerback, Senior Donor Relations Officer, Caroline Mills, Associate Vice President of Donor Relations, and Tessa Ammons, Sr. Events and Engagement Lead. If you’re interested, please register here. As a webinar, you’ll only be able to see the presenter and not others watching. The webinar will be recorded and available on our website by February 6th.

This position has a priority application deadline of Tuesday, February 11th, 2025 at 1:00pm PST/2:00 pm MST/3:00pm CST/4:00pm EST. Applications received after this date will be reviewed on a rolling basis. If you are experiencing technical issues, please contact [email protected] prior to the deadline. Please submit applications and all supporting documents in English. All application questions and materials need to be submitted here through the application submission, we do not accept applications through our careers email.

ESSENTIAL JOB DUTIES

Data integrity and analysis (35%)

• Supervise, manage, and maintain the overall design, use, and accuracy of EveryAction, THL’s CRM.
• Oversee data entry, gift processing, and gift and pledge accounting while ensuring the maintenance of accurate and comprehensive records. Manage data-related projects that are implemented by the Development Coordinator.
• Serve as the technical lead for the Donor Relations and Donor Care teams, technical advisor to the Advancement team, and the Development department’s liaison to THL’s IT team.
• Develop analytics and dashboards for each of THL’s fundraising programs and provide timely reporting and analysis on fundraising progress and donor trends to colleagues in the Development department.
• Ensure data integrity by establishing standards for running reports, list development, and data uploads. Develop and implement protocols for excellent data hygiene in EveryAction.
• Investigate, suggest, and implement new ways of representing fundraising data; this includes liaising with the IT team to build reports and analytics in Metabase, THL’s data warehouse.
• Develop and update Standard Operating Procedure (SOP) documents. Proactively identify areas needing operational improvement and make recommendations to the Associate Director of Donor Care.
• Represent the Development department in special projects and org-wide initiatives; this includes liaising with the IT team to evaluate the Development department’s CRM needs and potentially supporting a CRM migration in the future.

Gift entry and reconciliation (30%)

• With support from the Development Coordinator, enter all gifts into EveryAction, aside from those handled by the caging company. Coordinate with THL’s Finance team and colleagues in the Development department to ensure proper tracking and acknowledgement.
• Receive and verify the import file from the caging company, and upload it into EveryAction.
• Process third-party gifts.
• Identify and resolve problems with offline or online gift processing. This may include direct contact with donors, or assigning others to reach out to donors, as well as collaborating with the Advancement and/or Digital Projects teams. Immediately inform gift officers about any assigned donors whose gifts need attention. Handle write-downs in EveryAction.
• Reconcile donations with the Finance team on a monthly basis.

Managing relationship with THL’s caging services provider (25%)

• Serve as the liaison to, and primary point of contact for, the caging company.Ensure donations and acknowledgements are handled accurately, on time, and in accordance with THL’s policies.
• Track and report on caging company expenses in line with the department budget. Explore opportunities to increase efficiency in partnership with the caging company. Acquire estimates for service changes and for annual budgeting purposes.
• Facilitate Development department requests for special projects or mailings to be handled by the caging company.
• Ensure caging company requirements are met by other internal and external vendors working with THL.

Administration (10%)

• Provide backup for phone calls, emails, and website inquiries, as needed.
• Represent the Development department on inter-departmental projects, as needed.
• Manage THL’s USPS systems (PO Boxes, mail forwarding, permit, and other renewals), troubleshoot mail-related issues, and develop SOPs for mail-related procedures.

In addition to the above essential job duties, other duties may be assigned as business needs arise. These may include non-essential, marginal job duties.

REQUIRED SKILLS

• Experience: 3+ years of experience in fundraising or development operations, and 3+ years of experience with relational databases (e.g. EveryAction) and spreadsheets, including direct involvement with gift recording, receipting, and data hygiene. Solid understanding of nonprofit fundraising and operations.
• Leadership: Encourages collaboration and contributes to a team culture of open communication, idea sharing, and empathy, while ensuring the team remains focused on achieving its goals. Mentors team members and provides training on the use of the donor database and other systems. Interest in, or previous experience with, people management. (This position may expand to include supervisory duties in the future.)
• Data Analysis: Skilled at collecting and analyzing data in order to help spot trends, identify problems, and inform fundraising and operational decisions. Performs advanced analysis on complex datasets, applying statistical techniques to extract insights and provide actionable recommendations. Communicates findings clearly to support informed decision making.
• Problem Solving and Decision Making: Competent problem solver with a systems mindset. Develops processes that increase efficiency, improve accuracy, and align with fundraising best practices. Addresses complex issues by analyzing situations, gathering relevant information, and proposing innovative solutions, balancing technical expertise with strategic thinking. Facilitates discussions and builds consensus to drive informed decision making in line with team goals.
• Initiative, Proactivity, and Adaptability: Efficient and flexible, with the ability to take initiative, work independently, and follow through to execute on project ideas. Navigates complex changes with resilience, adapting effectively and guiding others through times of uncertainty. Identifies and addresses issues proactively, taking decisive action to implement changes that benefit the team.
• Verbal and Written Communication: Excellent communication skills, with the ability to present complex concepts, processes, and ideas effectively in both verbal and written formats. Adapts communication style to suit different audiences’ needs. Ability to lead team meetings and discussions and deliver engaging presentations.
• Collaboration and Interpersonal Skills: Demonstrates proficient interpersonal skills, with the ability to collaborate cross-functionally with all levels of staff and manage relationships with external stakeholders. Coordinates and negotiates with vendors effectively, overseeing vendor performance, resolving conflicts, and ensuring compliance with contracts. Maintains the highest degree of confidentiality regarding all aspects of work. Actively contributes to an environment where diverse ideas are valued.
• Organization: Optimizes internal processes for the Development department by analyzing workflow efficiency and implementing enhancements. Leads initiatives to streamline systems, ensures integration of best practices, and coordinates with colleagues to address process-related issues. Oversees internal system updates and ensures alignment with project requirements. Proficient in managing multiple tasks efficiently and setting priorities. Excellent attention to detail needed to spot inaccuracies and maintain data hygiene.
• Strategic Thinking: Supports the development and implementation of effective strategies and policies by analyzing relevant data and proposing improvements to enhance efficiency. Identifies potential challenges and conceives strategies to address them effectively. Aligns team efforts with strategic objectives.
• Global Perspective: Approaches fundraising with a comprehensive understanding of the global nature of the organization’s programs, ensuring that global aspects of the work are supported effectively. Identifies and evaluates the global implications of team tasks and projects. Proposes solutions and improvements that take international impacts into consideration, contributing to a more globally-informed approach.
• Financial Acumen: Basic knowledge of nonprofit finance. Ability to work with THL’s Finance team to track and reconcile donations.

Hiring Timeline

Once your application has been reviewed, you will be notified via email with further details on the status of your application. If a candidate is moved forward, the interview process will be as follows:

• Work Simulation Exercise (completed remotely)
• First Interview (via video call)

Each stage is expected to last a week or two on average. For full details of our full-time position recruitment process please review this document (this will vary for temporary roles, please see the above bullet points for this role's specific stages).

Compensation and Benefits

• The annual compensation range for this role is $80,392 $98,257 USD.

At The Humane League, we believe in maintaining a fair and equitable work environment for all employees. As part of our commitment to transparency and equity, we recently implemented a job architecture framework, which levels all of our roles according to size and complexity, as well as a compensation step system, which allows us to account for an individual's total years of related experience when determining their compensation. In addition, we have adopted a no negotiation policy for salaries. To determine a job's level, we carefully consider a variety of factors, including a job's size and complexity, required experience, knowledge, and/or skills, internal comparability, and market data. To determine final compensation, experience will be measured by considering prior work in jobs or activities that are related to the role at THL. Candidates whose experience places them at step 5 or above of their job level within our compensation structure will be awarded a senior designation. These new practices are aligned with our organizational values and will help us ensure we maintain clear, consistent, transparent, and equitable HR processes.

Employees enjoy full medical coverage, optional dental and vision packages, paid sick leave, a 401(k) retirement plan with matching, pet care & Rx discount plans, working from home, up to 16 weeks of paid parental leave for eligible employees, wellness benefits, paid holidays, flexible vacation time, professional development, and the supportive environment at The Humane League!

Application instructions

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