Associate, Communications & Digital Marketing, UNA-USA

Position description

The United Nations Association of the United States of America (UNA-USA) informs, inspires and mobilizes Americans to support the principles and vital work of the United Nations. UNA-USA’s grassroots membership includes over 200 chapters and more than 20,000 members nationwide who engage in public education and advocacy, promoting strong US-UN relations. UNA-USA is a program of the United Nations Foundation. UNA-USA and its sister organization the Better World Campaign represent the single largest network of advocates and supporters of the United Nations in the world.

The Operations Associate, UNA-USA is responsible for administrative, logistical, and programmatic support of UNA-USA’s major initiatives. Critical elements of this position include managing the membership database and related projects, providing excellent customer service, conducting in-depth reporting and data analysis, oversight of contracts and agreements, arranging registration for events, processing honorariums and stipends, supporting events and program logistics, and providing administrative support for the UNA-USA team, chapter leaders, and National Council.

The Operations Associate, UNA-USA, reports to the Managing Director, UNA-USA and is based in Washington, D.C. (hybrid role).

Essential Functions

Membership & Customer ServiceMaintain membership data in Salesforce to ensure accurate, current information.

• Compile monthly membership reports and analysis for internal and external purposes.
• Process member benefits for varying member categories (e.g. mail Lifetime pins, etc.)
• Serve as point person with CRM team to oversee all projects related to Salesforce, EveryAction, Upland, and other platforms used by UNA-USA team.
• Process and distribute all monthly membership reports and quarterly cash reports to UNA-USA chapter leaders.
• Work with Managing Director to coordinate new and renewal membership mailings with printer, includes list generation and inventory oversight.
• Oversees general email inboxes and responds to applicable messages or directs to appropriate colleague.
• Supports membership-related activities on UNA Forum (UNA-USA online community platform), including membership verification, Affinity Group approvals, and technical support.

Events & Programs Support

• Set-up and maintain registration for national UNA-USA events—both virtual and in-person—including Global Engagement Summit, Leadership Summit, UN Day, and other programs as necessary.
• Support pre-registration, onsite registration, and post-registration logistics, including name tag production, attendee materials and reporting.
• Provide support for national sponsors or exhibitors at UNA-USA events, including payment processing.
• Process speaker stipends/honorariums for all UNA-USA events.
• Process PRFs to speakers and partners as assigned/needed.
• Arrange contracts and payment processes for UNA-USA events and programs related to venue, catering, and other vendors.
• Provide support for national sponsors or exhibitors at UNA-USA events, including payment processing and agreements.
• Provide support as necessary, including outreach, communications, logistical assistance, speaker facilitation, or session development for UNA-USA events such as Global Engagement Summit, UNA-USA Leadership Summit, UN Day, etc.National Leadership Support
• Schedule monthly calls and send out meeting reminders for the National Council and National Council Committees as appropriate.
• Provide logistical support for National Council meetings (i.e. agendas, presentation support, catering, name plates, etc.).
• Provide logistical support for National Leadership calls as needed.
• Serve as staff liaison for the UNA-USA National Council Nominating Committee including administration of regular and special elections of Regional Representatives.
• Set-up and maintain application process and registrations for UNA-USA delegates participating in national and international events.
• Process stipends and LOIs for national leadership.
• Disseminate UNF and BWC reports/communications to national leadership as needed.

Affinity Group Support

• Act as staff liaison to assigned UNA-USA Affinity Group
• Meet periodically with Affinity Group Advisor and Affinity Group Co-Chairs 
• Support annual nomination and election process of leadership
• Provide some administrative functions (e.g. Zoom calls, virtual program management, etc.)

Other Duties

• Coordinate travel arrangements (transportation, lodging, travel advances, schedules) and process expense reimbursements for senior staff as needed.
• Coordinate the processing of all contracts and agreements for the UNA-USA team.
• Maintain a working knowledge of the UNF agreement process (both for contracts and grants)
• Assist with drafting and reviewing agreements while maintaining and understanding of existing agreement terms and applicable flow downs.
• Maintain a strong knowledge of UNF’s Salesforce database to be able to process and track agreements, extract information, and prepare reports.
• Provide administrative support to Executive Director.
• Maintain inventory of UNA-USA swag and supplies for staff.
• Coordinate UNA-USA “swag” orders with designated vendors and manage UNA-USA store with vendor(s).
• Process PRFs to speakers and partners as assigned/needed.
• Coordinate regular follow-up with chapter leaders on outstanding operational items.
• Perform related duties and/or tasks as assigned.

Selection Criteria

• Bachelor’s degree in a related field.
• 1-3 years’ professional experience.
• Interest in international issues.
• Proficiency in Microsoft products.
• Database management experience required; Salesforce preferred.
• Strong organizational skills required. 
• Strong ability to multi-task and work in fast-paced environment. 
• Ability to use critical thinking and problem-solving.
• Ability to use discretion and independent judgment.
• Excellent verbal, written, organizational, and interpersonal skills.
• Ability to exhibit appropriate professional conduct with different audiences and stakeholders.
• Ability to present information concisely and effectively, both verbally and in writing.
• Ability to organize and prioritize work and manage one’s time effectively.
• Flexible and willing to respond to changing priorities and assignments as necessary.
• Some travel will be required.
• Ability to meet regular attendance/tardiness policy.
• Ability to work prioritize competing priorities.

Benefits & Compensation 
For full-time, benefit eligible employees, UNF offers an excellent range of benefits, including:

• a choice between two health plans through UnitedHealthcare (PPO or HDHP with HSA)
• dental insurance
• vision insurance
• flexible spending accounts
• 403b retirement savings plan with a generous matching contribution
• group term and supplemental life insurance
• short-term disability
• long-term disability
• commuter subsidy
• back-up care
• employee assistance program

Application instructions

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