Position description
1) About ESN
The European Social Network (ESN) is the leading network for public social services, bringing together closet to 200 national, regional, and local public social services administrations from 35 countries.
ESN promotes the development of effective social policy and social care practices through building and exchange of knowledge and expertise. ESN contributes to European policymaking, aiming to improve people’s life chances through high-quality public social services.
For more information, visit www.esn-eu.org.
2) About the Role
The Senior Membership Officer coordinates the work of the Membership & Operations team and leads the implementation of the ESN Membership Development and Engagement Strategy.
3) Key Responsibilities
Membership Coordination & Engagement:
- Builds strong relationships with member organisations to promote their active participation in the network;
- Collaborates across teams to ensure consistent and engaging messaging to members;
- Coordinates implementation of membership engagement actions for all ESN activities and projects;
- Ensures implementation of the onboarding process for new members;
- Identifies opportunities for ESN staff to visit members and attend members’ events and activities;
- Identifies and invites members to participate in ESN activities in coordination with other teams.
Membership Development & Reporting:
- Coordinates implementation of membership development actions for all ESN activities and projects; e.g. reports and presentations for potential members;
- Monitors operational and membership trends, preparing internal and external operations and member reports, and identifying opportunities for improvement;
- Coordinates drafting of annual membership report including members engagement;
- Drafts membership-related content for donors funding-requests;
- Drafts membership updates for governance bodies.
Operations, Systems and Data:
- Coordinates the implementation of membership engagement and development strategies for ESN activities: Annual Seminar, ESN Working Groups, Annual Members Meeting, Conference and Awards;
- Keeps overview of annual membership payments, expense reimbursements, finance and data input into the CRM;
- Ensures the planning, organisation, and content management of the Members Area.
HR:
- Line-manages an officer and an intern, providing guidance and support.
This list of duties is not exhaustive; other duties may be required consistent with the role.
Qualifications
4) Qualifications
This dynamic role requires excellent organisational and communications skills. Candidates must have:
Education & Experience:
- Master’s in social sciences, business administration, communications, or a related field (or equivalent experience);
- 5+ years of experience in operations, membership-based work at national, European or international organisation or network;
- Business development experience is desirable;
- Project management experience with coordination, budget management, implementation and reporting skills;
- Ability to identify risks in programme implementation and good problem-solving skills to ensure timely delivery within budget.
Communication & Interpersonal:
- Near-native written and oral competence in English; fluency in at least one other European language;
- Strong interpersonal skills, with the ability to work effectively as part of a team, and highly resourceful.
Skills & Competencies:
- Experience working with CRM systems (e.g. Salesforce, HubSpot CRM), with a clear understanding of their strategic importance and potential for the development of a mem-bership organisation;
- Highly organised and able to keep a detailed record of members data using the CRM;
- Innovative, entrepreneurial and open-minded approach to membership development;
- Ability to adapt to different work approaches, settings and languages;
- Cultural and political sensitivity in relations with internal colleagues, national members, partners and external stakeholders.
5) What we offer
- A full-time permanent contract;
- A well-respected, multidisciplinary, and multicultural working environment within an or-ganisation dedicated to promoting no-one is left behind;
- A competitive package, including:
- o Salary commensurate with experience and role;
- o Double holiday pay and a year-end salary;
- o Lunch vouchers, transportation allowance, Internet allowance, laptop and work phone, medical insurance plan (covering hospitalisation, consultations, medica-tions, etc.), and eco-vouchers;
- o Extra leave days: annually, seniority and Christmas.
- Opportunities for professional development.
Application instructions
6) How to apply
Submit your application in English, to Mr. Alfonso Lara-Montero (apply below), CEO. Include:
- In a single PDF file, a maximum of 3 pages, your Cover Letter and CV explaining your motivations and suitability for the role;
- Email subject: ESN Sr. Membership Officer – Your Name Surname;
- Indicate where you found this offer.
7) Recruitment process
- Deadline for submission: 19 March @ midnight;
- If interested apply early as we may interview on a rolling basis;
- Next steps include online and onsite interviews;
- Only shortlisted applicants will be contacted;
- Applicants must have valid work and residency documentation for Belgium;
- Please only apply if you fulfil the requirements.
8) Equal Opportunities Statement
We welcome applications from all suitably qualified candidates, particularly those from disadvan-taged socio-economic backgrounds, diverse ethnicities, or differing abilities. The European So-cial Network is committed to treating all employees and applicants fairly and equally, regardless of gender, sexual orientation, marital status, race, colour, nationality, ethnic or national origin, re-ligion, age, disability, trade union membership status or any other characteristic.
Candidate details will be retained on a reserve list for six months. If you wish to have your data removed sooner, please contact us.
Please be sure to indicate you saw this position on Globaljobs.org
