Senior Director, P&C Technology

Position description

The Senior Director, P&C Technology is a member of Leadership Teams in both People and Culture (P&C) and IT departments with a critical role in delivering technology to support global P&C operations and shared solutions delivery through cutting-edge systems in line with IRC data-driven, employee-centric strategic ambitions. This position collaborates with other IT and P&C leaders and teams at global, regional, and country levels to ensure that our People agenda across all of IRC’s global units is coordinated, cohesive, synchronized, and implemented to achieve the desired impact in shaping the IRC employee experience.

Major Responsibilities:

• Work closely with stakeholders and internal technology partners and include industry best practices to architect Workday technology solutions needed to drive alignment of business needs and lead discussions to arrive at mutually agreeable solution options and integrations.
• Establish project management discipline and governance processes to support initiatives end to end from project planning through testing to delivery to ensure a successful end-user experience for all new deployments and on-going maintenance of Workday and integrations.
• Work with technical resources to maintain platform health and look for continuous improvement options, as well as assist with troubleshooting/resolution of escalated product issues.
• Create and maintain product and release requirements backlog. Work within established governance practices to negotiate and prioritize enhancements rolled out to the organization as well as continue to monitor the security, efficiency and effectiveness of the Workday solution.
• Build and maintain a strong working relationship with the P&C Centers of Excellence leadership and other business leaders.
• Through proper governance practices, align business priorities and make trade-off decisions across multiple collaborator concerns. Balance priorities between strategic new development against ongoing production support.
• Coordinate and lead testing efforts while contributing to the employee experience with end-user focus, collaboration, and transparency
• Recognize available options and select the appropriate course of action for continuous improvement of solutions and delivery processes with the highest business value. Proactively identify, resolve, or bring up issues, concerns, and impediments to deliver with efficiency and maximum effectiveness
• Drive continuous improvement of the employee experience by leveraging data analytics, user feedback, and industry best practices to identify opportunities for innovation and operational optimization.
• Lead, empower and mentor a highly diverse team of direct reports, including communicating clear expectations, co-creating performance objectives, providing regular and timely constructive performance feedback, and supporting their overall well-being and professional aspirations.
• Partner with IT to ensure confidentiality, security, and compliance of sensitive workforce data, adhering to IRC system, data and security architecture and standards.
• Lead the identification, selection, and management of P&C vendor services and solutions ensuring selected vendor deliver to their commitments.

Key Working Relationships:

• Position Reports to: Sr. Director of Enterprise Applications and VP People and Culture under Management in Partnership
• Direct Reports: Globally positioned P&C Systems Team
• Position works in collaboration with: Global HQ P&C and IT department/Functional leads, Regional P&C Directors, HR Technology solution providers.

 

Qualifications

• Minimum 12 years of experience in HR technology services, best practices and legal requirements across various HR Centers of Expertise (COEs), including Total Rewards, Manager Self-Service Transactions, Talent Acquisition, and Performance Management.
• Must Have experience implementing and supporting HR processes with Workday platform
• Demonstrated experience in a management or senior professional role within a mid-to-large-size corporate environment, with a focus on leading at-scale operations and large-scale system implementations.
• Proven ability to build, motivate, and develop high-performing teams, establishing clear ownership and definitions of success for both individual contributors and manager-level employees.
• Strong experience in fostering a customer service-oriented environment and delivering high-quality customer support outcomes.
• Strong analytical and problem-solving skills, with the ability to analyze information, identify root causes, and propose effective solutions.
• Experience in a role that requires influencing stakeholders at all levels and driving organizational change.
• Demonstrated ability to coach and mentor team members, fostering a positive and productive work environment.
• Proven track record of developing high-performing teams and promoting employee growth.
• Superb inter-personal, written, and verbal communication skills with ability to collaborate across countries, cultures, and departments required.
• Must possess a highly collaborative, inclusive, consultative, and resourceful workstyle that balances required compliance/policy enforcement with a steadfast commitment to client service and support.
• The ability to communicate at all levels of an organization in relevant, non-technical language.
• Sensitive to and have a solid understanding of GDEI concepts and their impact on organizations.
• High proficiency with MS Office suite, particularly Excel, PowerPoint, and Visio

Development Value for You:

• Leadership role with a deepened understanding of global humanitarian aid, relief, and development sector.
• Significant global exposure to implementing large, complex transformational change by leveraging IT systems and P&C Operations.

Working Environment:

• Applicants must have a home or alternate workspace so they can effectively complete their work during regularly scheduled work hours.
• Some international travel as needed up to 10%

Compensation: Posted pay ranges apply to US-based candidates. Ranges are based on various factors including the labor market, job type, internal equity, and budget. Exact offers are calibrated by work location, individual candidate experience and skills relative to the defined job requirements.

Equal Opportunity Employer: IRC is an Equal Opportunity Employer. IRC considers all applicants on the basis of merit without regard to race, sex, color, national origin, religion, sexual orientation, age, marital status, veteran status, disability or any other characteristic protected by applicable law.

US Benefits: We offer a comprehensive and highly competitive set of benefits. In the US, these include: 10 sick days, 10 US holidays, 20-25 paid time off days depending on role and tenure, medical insurance starting at $143 per month, dental starting at $6.50 per month, and vision starting at $5 per month, FSA for healthcare and commuter costs, a 403b retirement savings plans with immediately vested matching, disability & life insurance, and an Employee Assistance Program which is available to our staff and their families to support counseling and care in times of crisis and mental health struggles.

Application instructions

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