Associate Director of Admissions

Columbia University, School of International and Public Affairs
  • Location
    New York, New York
  • Sector
  • Experience
    Mid Career
  • Posted
    May 31

Position description

Reporting to the Executive Director, the Associate Director assists in the management of the administrative and technical functions of the office. The incumbent will develop software related to the workflows of the office. S/he will work with the Executive Director to develop new policies and procedures related to admissions operations. Among the position's primary responsibilities are the following: develop, design, test, implement, and maintain enrollment services processing in SIS and SLATE; maintain and support applications as the application administrator; provide technical analysis and system optimization; conduct research and evaluation; manage the online admissions system; review, verify, and reconcile admissions data; load data from external sources; run audit reports and address issues; work with the Executive Director to ensure accuracy and consistency of data across various systems; maintain a thorough working knowledge of all aspects of the online application system; oversee preparation of student materials for initial admissions decisions, student acceptance packages, and the initial deposit process.

The incumbent will be responsible for providing data analysis for enrollment management, assuming primary responsibility for data analysis including data cleaning, data management and statistical analysis tasks, identifying and solving data issues, and tracking, organizing and maintaining data and metrics.

In addition, the Associate Director will be responsible for managing a CRM system that supports and tracks communications, manages relations and markets to customers. Duties will include the following: Analyze user requirements, procedures, and problems to automate or improve existing systems; work with end users to identify and implement solutions surrounding the CRM system, analyze functional processes, design solutions and implement custom CRM screens, workflows, web forms, and reports for end users; expand or modify the system to serve new purposes or improve work flow; develop, document and revise system design procedures, test procedures and quality standards; and manage all CRM projects to include meeting with users, setting expectations and updating project status. The incumbent will administer and configure the CRM system to ensure the system is operating properly and performing as required; duties include developing, testing, implementing, maintaining and monitoring computer programs and systems, designing web forms used to capture information into the CRM, and researching and implementing 3rd party plug-in software to extend functionality of the CRM system.

The Associate Director will manage and edit the website, and oversee web development and content update for the Admissions & Financial Aid pages. The Associate Director will promote and facilitate staff development and training in areas related to office operations such as new technology and software, innovative process redesign, etc. The position supervises two full-time staff members in the Office of Admissions and Financial Aid.

Performs other related duties and special projects as directed.


Applicant MUST meet these minimum qualifications to be considered an applicant:

Bachelor's degree or equivalent required. Must have a minimum of three years of related professional experience such as in CRM configuration, implementation and administration, or as a senior business or marketing analyst in an IT environment with experience in the administration of customer relations applications. 

Additional Position-Specific Minimum Qualifications

Applicant MUST meet these minimum qualifications to be considered an applicant:

Demonstrated experience in systems analysis, designing specifications, data segmentations, 4GL report writing, workflow tools, relational database management systems, SQL Server, word processing and statistical databases, debugging, data extraction, and an ability to work productively in highly collaborative environments that maximize autonomy and decision-making. Ability to interact effectively with a culturally and ethnically diverse population of students, faculty, and staff.

Preferred Qualifications

Experience working with a CRM in higher education environments. Experience working with SLATE highly desired. Programming knowledge is helpful. Proven record of successfully managing projects, working independently, analyzing data and meeting deadlines. 

Application instructions

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