Operations Assistant (Movements)

International Organization for Migration (IOM)
  • Location
    Washington, D.C.
  • Sector
    Non Profit
  • Experience
    Mid Career
  • Apply by
  • Posted
    Apr 15

Position description

The candidates MUST have a work authorization in the USA

1. Undertake daily arrival operations activities. Review, validate, distribute and ensure the accuracy of all received USRAP reports, including Advanced Booking Notifications (ABNs), Cancellation (CAN) and Departure (DEP) notifications, Mission Domestic Bookings and update arrival status (COA).

  1. Review domestic bookings arranged by field missions and/or by authorized US based travel agencies in order to ensure compliance with RMM and USRAP Standard Operating Procedures in relation to connecting flights and special travel requirements for vulnerable cases, including unaccompanied minors and cases with special medical or other concerns. Monitor and facilitate bookings for medical and operational escorts.

  2. Serve as the USA Operations focal point between the field missions, US Ports of Entry (POEs), US Resettlement Agencies, the Bureau of Population, Refugees and Migration (PRM), State and Federal Authorities, hospital staff, airline staff and other stakeholders.

  3. Receive, create and follow up on incident reports (e.g. missing luggage, medical emergencies, escort issues, problems in transit) via email and log them into the USA Operations Incident Report Database.

  4. Liaise with the Refugee Processing Center (RPC) and field missions in the distribution of xMIF reports for Central Overseas Processing Entity (COPE) cases and follow-up with field missions as needed to ensure timely movement planning.

  5. Respond to email and phone USRAP related inquiries received by USA Operations, in compliance with USA Operations SOPs.

  6. Create, validate and distribute USRAP Promissory Notes and Inventory Reports.

  7. Assist in the development and maintenance of the IOM New York Operations SOPs and the USRAP Chapter of the Movement Management Manual (MMM).

  8. Maintain and promote the confidentiality and integrity of all USRAP-related information by implementing control procedures in line with USRAP standards of conduct and data protection rules. Alert management of any non-compliance to SOPs or codes of conduct by staff members.

  9. Perform other duties as may be assigned.

Required Qualifications and Experience:


  • Completed secondary education required

    • Five years of relevant working experience; three years of working experience with a Bachelor’s degree;


    • Prior Movement Operations or transportation experience is a strong advantage


    • Strong computer skills - Word, Excel and Internet; past experience with Movement Operations-related databases and systems (including iGATOR, MiMOSA, SAR and Amadeus) is a strong advantage


    Fluency in English. Working knowledge of French and/or Spanish is an advantage.

    Required Competencies


  • Inclusion and respect for diversity: respects and promotes individual and cultural differences; encourages diversity and inclusion wherever possible.

  • Integrity and transparency: maintains high ethical standards and acts in a manner consistent with organizational principles/rules and standards of conduct.

Professionalism: demonstrates ability to work in a composed, competent and committed manner and exercises careful judgment in meeting day-to-day challenges.

Core Competencies – behavioural indicators level 1

  • Teamwork: develops and promotes effective collaboration within and across units to achieve shared goals and optimize results.
  • Delivering results: produces and delivers quality results in a service-oriented and timely manner; is action oriented and committed to achieving agreed outcomes.
  • Managing and sharing knowledge: continuously seeks to learn, share knowledge and innovate.
  • Accountability: takes ownership for achieving the Organization’s priorities and assumes responsibility for own action and delegated work.
  • Communication: encourages and contributes to clear and open communication; explains complex matters in an informative, inspiring and motivational way.

Application instructions

Please submit a resume at [email protected] by April 23, 2021

Only shortlisted candidates will be contacted.

Please be sure to indicate that you saw this position on Globaljobs.org