Program Manager

  • Location
    Amman, Jordan
  • Sector
  • Experience
    Mid Career
  • Posted
    Sep 20

Position description

Questscope is an international, non-governmental, non-profit organization founded in 1988 with the aim of ‘putting the last, first’.  Today, Questscope fosters social development within marginalized communities to enable their most vulnerable members to have greater roles and agency in improving their lives. Driven by core principles of participation, accountability, and co-creation, we empower those we serve to change and encourage institutions to support that change.


Questscope operates in Jordan, Syria and Germany and focuses on three areas: trauma recovery, economic inclusion, and empowerment.


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Primary Purpose of the Position


The Program Manager will assume direct responsibility for the overall management and coordination of Questscope’s program in Jordan. S/he provides overall leadership and direction to program staff and support to the Country Director to strengthen the program development, strategies, program quality, partnerships, and accountability in accordance with Questscope and donor policies. The Program Manager will work with Project Managers/Supervisors, who retain principal responsibility for achieving project deliverables within timelines, managing expenses within budget, meeting internal MIS standards and reporting obligations for their respective projects. The Program Manager will also work with the Grants Manager(s) and Monitoring & Evaluation Manager(s) to ensure sound grant management, compliance, and to develop Questscope’s M&E strategy, reporting standards and program database.


The Program Manager will also actively lead and participate in program strategy formation and development. S/he will work with the Grants Manager(s) and M&E Managers(s) to ensure the grant cycle is followed and systems are in place. S/he will also coordinate closely with Finance and the Project Managers/Supervisors to ensure that all program spending remains within approved limits. S/he will be responsible for ensuring all teams are sufficiently successful in monthly burn rates and spending. Finally, the Program Manager will provide the Country Director and Growth & Development Director with program updates on a regular basis, help on strategizing, coordination mechanisms and donor relations.



Program Development and Strategy (75%)


Lead program development initiatives including writing concepts, proposals and budgets in line with donor requirements
Collaborate closely with the Growth & Development Director, Country Director and program staff in the development and design of innovative initiatives to drive new business development
Participate in country level strategic planning and contribute to the sustainable management of program growth with a continual eye to new program development that meets the needs of beneficiaries and the strategic needs of Questscope
As required represent Questscope programs to funders and potential donors
Cultivate key relationships that enhance Questscope’s visibility and efficacy in its area of operations as well as new business development opportunities.
Program Implementation, Grant Management and M&E (25%)

Provide advice on all aspects of program implementation in Jordan, including timely reporting, compliance and quality to ensure synergetic programming and cross-program collaboration in Jordan
Document lessons learned and best practices for dissemination within Questscope, to donors and to other agencies and interested parties
Ensure timely and targeted communication and information flow to all internal and external parties and coordination with the Growth & Development Director, Country Director, donors and other program partners to remain informed about program achievements
Effectively stay abreast of donor policies, procedures, rules and regulations; compile and update applicable local policies; and train Questscope program staff in these policies.
With the Operations and Finance teams continually evaluate current methodologies and policies, determine their effectiveness and provide suggestions on ways to improve compliance, and to ensure program and organizational success.


Master’s Degree in Economics, Business Management/Development International Development, Project Management, Humanitarian Assistance, Social Sciences or related field.
Over 5 years of progressively responsible experience in program management, leadership and design preferably in the Middle East (at least 2 years of USAID contract/grant experience is expected)
Prior experience in program management in Jordan preferred
Fluent Arabic and English required
Experience in the following sectors preferred: livelihoods/MHPSS/education
Demonstrated experience and skill in proposal development, budget development, program implementation, monitoring and evaluation
Experience effectively coordinating with National Governments, International and National NGO partners and a variety of working with and coordinating with a variety of donors including USAID, UNICEF, EU
Excellent writing, analytical and strategic thinking skill, with proven ability to create and utilize qualitative and quantitative analyses in organizational planning

Key Behaviors and Abilities


Effective verbal and written communication, multi-tasking, organizational, and prioritization skills are necessary.
Must be able to work independently while being a strong team player.
Ability to live and work closely with a diverse team of individuals in a highly intense and fluid work and security environment.
Capacity to spark innovative and entrepreneurial approaches to programming and to inspire groups to collaborate closely to implement high-quality programs.
Proven ability to learn quickly, take initiative, and be accountable for results.
Ability to navigate complex situations with diplomacy.
Ability to manage ambiguity, frustration and stress in self and others.
Confident and decisive leadership.
Desire and ability to learn and grow, both personally and professionally.
Demonstrated attention to detail, ability to follow procedures, meet deadlines and work independently and cooperatively with team members is required.
Demonstrated experience and ability to professionally and appropriately represent the organization and negotiate and defend Questscope’s interests with a diverse range of government officials, local organizations and other groups.
Questscope/Alight is an Equal Opportunity Employer offering employment without regard to race, color, religion, gender, sexual orientation, gender identity, age, national origin, citizenship, physical or mental disability, or protected veteran status.  Questscope/Alight complies with all applicable laws governing nondiscrimination in employment.

Application instructions

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