Program Analyst

Position description

Credence Management Solutions employs hard-working, passionate individuals who bring innovation, accountability, and a growth mindset to the many missions we support across the US Federal Government. Employee empowerment is part of the fabric of our corporate culture through which we emphasize opportunity, recognition, reward, and retention. At Credence, we follow the principles of servant leadership and believe that serving and supporting others is critical to both our individual and collective achievements. We have only one measure of success. Yours. We are hiring for positions under the Global Health Training, Advisory, Support Contract (GHTASC) in support of the U.S. Agency for International Development (USAID) Bureau for Global Health (GH). These roles deliver institutional support services in a wide range of technical areas at the junior, mid, senior, and expert levels.

The Mid Program Analyst works closely with subject matter experts, technical advisors, project managers, and other USAID partners to develop and synthesize data and knowledge that can be used to make sound programmatic and policy decisions. The Mid Program Analyst also interacts with technical and management staff, managing day-to-day and long-range projects, including routine administrative duties, and supports more complex analytical tasks such as collecting, compiling, and analyzing data and information to identify problem areas and make recommendations for solution/improvement in order to meet established Office/Team goals and objectives. The Mid Program Analyst assists in the maintenance of team and other relevant trackers, helps with follow up to ensure the accountability of work, and ensures team adherence to knowledge management principles to keep the team organized and on-track with completing high-quality deliverables.

Responsibilities include, but are not limited to the duties listed below

• Assist with backstopping of multiple project management and country support teams.
• Support development of program documents and correspondence, such as annual work plans, reports, interagency documents, action memos, information briefs, talking points, Congressional Notifications, presentations, and reference materials.
• Facilitate timely submission of all reporting (work plans, annual reports, and other requirements) and support the project management team in technical review and approval processes.
• Research, plan, and analyze technical information and develop data for use in briefings, publications, and reports, ensuring consistency with USAID standards.
• Support Technical Advisors and Agreement/Contracting Officer’s Representatives (AORs/CORs) to coordinate and manage project(s).
• Provide financial and administrative support to systems, databases, file maintenance, and information management, and provide technical support in the design and upkeep of spreadsheets and databases to monitor country programs and inform teams of upcoming issues, deadlines, financial updates, and action items.
• Assist with OHS budget actions as needed. Review and analyze financial reports prepared by multiple projects to produce quarterly accrual reports and annual burn rate and trend graphs.
• Support technical, programmatic, and administrative engagement of office agreements including coordinating communication.
• Prepare, analyze, and/or review request packages for design and procurement-related processes to ensure that all documentation is complete and in compliance with USAID rules, regulations, and standards.
• Provide administrative assistance including general logistics support, maintenance of calendars, administrative systems, and program and project files and databases, and distribution of materials to USAID missions, USAID/Washington offices, host country institutions, cooperating agencies, and others.
• Schedule regular and ad hoc management and technical meetings, which includes reserving conference rooms, preparing agendas, notifying participants, setting up equipment, assembling background and informational materials, and taking and distributing meeting notes.
• Travel internationally and/or domestically, as necessary.
• Other duties as assigned.

 

Qualifications

Education, Requirements and Qualifications

• Master’s degree and 4 years of relevant experience, Bachelor’s degree and 6 years of relevant experience, Associate’s degree and 8 years of relevant experience, or High School Diploma and 10 years of relevant experience.
• US permanent residency with the ability to obtain and maintain Facility Access or US citizenship with the ability to obtain and maintain a Secret Clearance Experience in project administration and management procedures.
• Experience working with USAID projects and/or other international organizations working on public health, health systems strengthening and/or pharmaceutical systems strengthening preferred.
• Excellent quantitative, analysis, and organizational skills with strong attention to detail.
• Strong analytical capabilities and oral and written communications skills with ability to read, analyze, and interpret general and technical documents, and effectively present information and respond to questions from managers, technical staff, leadership, and implementing partners.
• Strong interpersonal skills and ability to work as part of a cross cultural team.
• Demonstrated ability to be assertive in managing processes and deadlines, while building constructive and effective relationships with colleagues from a wide variety of backgrounds.
• Comfortable working both independently and collaboratively.
• Demonstrated ability to work independently and collaboratively as a part of a team in a hybrid work environment and successfully prioritize competing tasks with shifting deadlines and multiple points of contact.
• Advanced proficiency in the use of Microsoft Office with an emphasis on Excel spreadsheet skills, PowerPoint, and Gmail and other Google applications. 
• Ability to travel internationally and/or domestically approximately 10-15%, as needed.

Competencies/Performance Criteria

• Innovation: Takes initiative to propose new ideas/approaches and demonstrates ability to find new and better ways to accomplish work
• Client Service: Communicates with clients, handling any issues politely and efficiently; understands and is available to clients; maintains pleasant and professional image.
• Accountability: Takes ownership of work responsibilities and holds high standards. Keeps commitments and takes appropriate actions to ensure obligations are met. Pursues efficiency and effectiveness and adheres to organization policies and procedures.
• Interpersonal Skills: Works in cooperation with others and communicates effectively with co-workers, supervisors, subordinates, clients, and other outside contacts.
• Continual Learning: Assesses and recognizes own strengths and weaknesses; pursues professional development that is aligned with organizational role, contribution, and goals; proactively shares knowledge with others to foster learning across the organization.

Application instructions

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