Position description
Enquire.AI is a cutting-edge digital expert network that combines human insights, advanced AI language models, and a patented workflow tool to provide fast, compliant, and on-demand research. We support Fortune 100 enterprises, top management consultancies, and financial institutions worldwide by delivering high-quality, real-time subject-matter expertise. Our platform offers a transparent, searchable network of vetted experts across industries and global markets, empowering clients with the intelligence they need—at scale and speed.
About the Role
We are seeking a proactive and driven Associate, Customer Success & Business Development to help grow and support our client relationships while expanding our expert network. This role is ideal for someone passionate about client engagement, business growth, and technology-driven solutions. As a key member of our Platform Solutions team, you will collaborate with clients, recruit top-tier experts, and enhance the user experience to drive adoption and retention.
This role is perfect for a self-starter with strong interpersonal skills, a keen commercial instinct, and a deep commitment to delivering outstanding client value. You will play a crucial role in scaling our business while working in a fast-paced, collaborative startup environment.
What You’ll Do
Client Success & Engagement
- Build and maintain strong relationships with clients, ensuring seamless platform adoption and ongoing engagement.
- Collaborate with the Business Development team to strengthen existing partnerships and drive retention.
- Assist in delivering expert insights and research solutions tailored to client needs.
- Act as a trusted advisor, ensuring a best-in-class experience for clients and experts alike.
Expert Network Growth & Market Research
- Identify, recruit, and onboard high-quality experts across industries and geographies to expand our network.
- Conduct industry research to identify relevant experts for active client projects.
- Develop strategies to enhance expert engagement and optimize our recruitment processes.
Operational & Strategic Support
- Assist with market research, content creation, and client outreach initiatives.
- Provide insights and feedback to the product and technology teams to improve platform usability and expert experience.
- Contribute to marketing and educational efforts aimed at enhancing expert participation and platform adoption.
What We’re Looking For
- Bachelor’s degree (or near completion) in Business, Economics, International Relations, Political Science, or related fields.
- Minimum 1 year Experience in customer success, sales, business development, or client-facing roles (ideally in research company, consulting or expert-networks)
- Strong communication and interpersonal skills with a client-first mindset.
- Ability to thrive in a fast-paced, evolving startup environment.
- Excellent research, analytical, and problem-solving skills.
- Detail-oriented with the ability to manage multiple priorities.
- US work authorization required (OPT/CPT accepted).
Why Join Us?
- Be part of a rapidly growing, AI-driven company at the intersection of business, technology, and expert insights.
- Gain hands-on experience in customer success, business development, and operations.
- Work alongside a dynamic, collaborative, and ambitious team.
- Develop your skills in a fast-moving, innovative environment with direct exposure to top global clients.
Application instructions
To apply, please send your CV and cover letter to [email protected] with the subject line: "Associate, Customer Success Application."
Please be sure to indicate you saw this position on Globaljobs.org
