Member Relations Program Assistant

International Student Exchange Programs (ISEP)
  • Location
    Arlington, Virginia
  • Sector
    Non Profit
  • Experience
    Early Career
  • Apply by
  • Posted
    Nov 15

Position description

The Member Relations Program Assistant provides administrative support to ISEP’s Member Relations division and is a key contributor to the team. This position is important to the effective engagement with ISEP’s member universities in both the United States and internationally, with the goal of increasing access and affordability of study abroad for ISEP students, as well as increasing satisfaction for ISEP members across the organization. The Program Assistant will assist in the review of member profiles, program pages, and country handbooks on the ISEP website. They will also assist with membership documentation, tracking and protocols.



External: ISEP Coordinators at Member Institutions

Internal: Director of Alumni Engagement and Student Success, Directors of Member Relations, University Relations Managers, Digital Marketing Coordinator


·      Monitor incoming university relations communications

·      Send and track ISEP Direct cost agreements 

·      Update and create new country handbooks, and proofread updated pages as needed

·      Assist Director of Alumni Engagement with membership AMS data integrity; audit member agreements and maintain membership folders

·      Review ISEP member profiles and levels of member engagement; audit member program pages

·      Collaborate with Digital Marketing Coordinator and University Relations Managers to update program pages in third-party study abroad databases

·      Review and update member protocols and assist with the development of processes and forms for custom programs



·      Assist with logistical preparations for ISEP Member Site Tours

·      Assist with onboarding of new members and affiliates and processing of member withdrawals; add new member pages to website and schedule programs 

·      Assist University Relations Managers with member communication about ISEP processes, including survey follow up, student confirmations, etc.

·      Complete research projects on study abroad industry topics and assist with data analysis from surveys and evaluations

·      Assist in student recruitment events and content, such as Instagram takeovers and virtual fair attendance

·      Specific project-based work that arises, usually around data management or communication 



·      Bachelor’s degree in international education, international relations, humanities, or other related areas

·      Study abroad and/or living abroad experience

·      Outstanding verbal and written communications skills with an ability to effectively engage a variety of stakeholders 

·      Strong customer service and time management skills

·      Extremely organized and able to manage multiple projects with considerable detail

·      A proven record of strong research and data analysis skills

·      Initiative and resourcefulness in solving problems


·      Passion for international education and ISEP’s mission of inclusive excellence and affordability in global education. 

·      Foreign language ability.

·      Self-directed, proactive, and enjoys working independently without extensive oversight.



  • 35-hour work week
  • Telework options and summer hours with half-day Fridays
  • 80% ISEP-paid employee health, dental and vision premiums
  • 60% ISEP-paid dependent health premiums
  • 403(b) retirement plan with company match
  • 18 days of paid time off
  • 13 days of paid holidays
  • Office closed between Christmas and New Year’s
  • 100% ISEP-paid Short-Term and Long-Term Disability Insurance
  • 100% ISEP-paid Life Insurance
  • Pre-tax FSA and Commuter Benefits
  • Paid Parental Leave
  • Paid Medical Leave
  • Coffee and snacks from around the world
  • Office parties during the holidays and team events throughout the year

Application instructions

Qualified applicants are encouraged to submit a cover letter and resumé to [email protected] with the subject line: “Member Relations Program Assistant.” Application deadline: 11/26/2021. We strongly support diversity in the workforce. 

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